Head - Supply Chain - eCommerce

The Head - E-commerce Supply Chain will lead end-to-end supply chain operations for the organization's e-commerce business, covering demand planning, fulfillment, warehousing, last-mile delivery, and cost optimization. This role is responsible for building scalable, tech-enabled supply chain networks to support high-growth online channels while ensuring speed, accuracy, and customer satisfaction.

Key Responsibilities:

- Own and drive the complete e-commerce supply chain including inbound, warehousing, order fulfillment, and last-mile delivery

- Design and scale fulfillment network (FCs, dark stores, 3PLs) aligned with business growth

- Lead demand forecasting, inventory planning, and replenishment to ensure optimal service levels and inventory turns

- Optimize delivery TATs, logistics costs, and SLA adherence across marketplaces and D2C channels

- Implement and enhance technology systems such as WMS, OMS, TMS, and analytics dashboards

- Manage strategic relationships with 3PLs, courier partners, and marketplace logistics teams

- Drive continuous improvement initiatives focused on automation, productivity, and cost reduction

- Ensure compliance with quality, safety, and statutory norms across supply chain operations

- Build, mentor, and lead high-performing supply chain and operations teams

- Collaborate closely with Sales, Category, Tech, Finance, and CX teams to align supply chain strategy with business goals