Head - Supply Chain

Description:

Role Purpose

The Head of Supply Chain will lead and scale end-to-end global supply chain operations across product development, manufacturing, QC, logistics, and fulfilment. The role connects UK operations with India/Vietnam manufacturing, driving efficiency, compliance, digital transformation, and measurable results at scale.

Key Responsibilities

- Define and execute the supply-chain strategy for product design-to-delivery across furniture, rugs, textiles and soft-furnishing categories.

- Lead the development of factory partner networks (India/Vietnam), ensuring operational KPIs are met

- Manage production planning, inbound logistics, consolidation (multi-factory, mixed containers/pallets), freight forwarding and UK warehouse receiving.

- Refine UK warehousing, distribution and fulfilment operations: including pick-pack, last-mile, returns handling and replenishment.

- Lead digital supply-chain transformation: implement ERP/WMS/SCM tools, real-time dashboards, QC apps, EDD tracking and supplier portals.

- Set and monitor KPIs across supply-chain: lead time, cost per unit, quality defects, inventory days, fill rate, stockouts, freight cost per CBM, returns rate.

- Collaborate with commercial, design, & finance teams and contribute to forecasting, promotions, inventory optimisation and cost models.

- Develop and oversee budget, forecasts and cost-management for supply-chain operations.

- Negotiate contracts with 3PLs, freight carriers, and manufacturing partners balancing service, cost and ethical standards.

- Lead, mentor and build a high-performing supply-chain leadership team across regions. Candidate

Profile & Experience

- 10+ years leadership experience in supply chain operations within manufacturing, retail or DTC environments

- Proven track record building and scaling multi-category supply-chain systems

- Experience managing manufacturing partner networks

- Strong experience in inbound logistics, container consolidation, freight, 3PL management

- Expertise in digital supply-chain systems (ERP, WMS, planning tools, dashboards) and data-driven decision making.

- Excellent planning and inventory optimisation skills, cost modelling, forecasting and agility in fast-growth environments.

- Strong commercial acumen, negotiation, supplier and partner management.

- Excellent leadership, cross-functional collaboration and change-management skills.