Head - Shared Service Operations - Non IT

Position Overview:

The ideal candidate will bring Strong Expertise in Shared Services, strategic leadership and cross functional operations to elevate GBS into a high impact function aligned with global business goals. This role will be pivotal in driving stakeholder engagement, digital transformation and expansion of the GBS footprint.

Deep experience in Finance, HR Operations, Procurement, Order to Cash, P2P, R2R Operations, Shared Services, Digital Transformation.

Key Responsibilities:

Strategic Leadership & Digital Transformation:

- Define and implement the strategic roadmap for GBS aligning with Global business objectives and ensuring long term scalability.

- Drive continuous improvement, Digital Transformation and automation initiatives across GBS.

Functional Oversight:

- Oversee and drive performance excellence across the following functions within GBS:

o Finance Operations: Accounts Payable/Receivable, Product Costing

o Customer Service

o HR Operations

o Regulatory & Product Documentation

o Operations Technology

o Sourcing & Procurement: Supplier Management, PO & Contract Management

o Marketing Intelligence

o Corporate Design

Team Management:

- Lead, mentor and grow a high performing team across multiple functional domains.

Stakeholder & Change Management:

- Collaborate with global business leaders to understand requirements, manage expectations and provide high impact solutions.

Expansion & Growth:

- Lead initiatives to scale the GBS organization.

- Identify and implement best practices to evolve GBS into a Centre of Excellence.

Key Requirements:

- Proven track record of leading large, multifunctional teams across the listed non-IT functions.

- Strong background in GBS Strategy, Service delivery and Stakeholder management.

- Experience in driving automation and digitalization initiatives.