Job Responsibilities: 1. Develop and implement a comprehensive service strategy aligned with the company's overall objectives and customer-centric approach. 2. Lead and manage a team of service professionals, providing guidance, training, and support to optimize their performance and ensure exceptional service delivery. 3. Define service standards, processes, and metrics to monitor and measure the performance of the FMCG service department. 4. Collaborate with cross-functional teams, including sales, marketing, logistics, and operations, to ensure seamless coordination and effective resolution of customer service issues. 5. Drive continuous improvement initiatives to enhance service processes, efficiency, and customer satisfaction. 6. Analyse customer feedback, service metrics, and market trends to identify areas for improvement and develop strategies to enhance the overall service experience. 7. Establish and maintain strong relationships with key customers, addressing their service-related concerns and ensuring a high level of customer satisfaction and loyalty. 8. Monitor and manage service costs, budgets, and resources effectively to optimize service operations and achieve cost efficiencies. 9. Stay updated on industry trends, emerging technologies, and best practices in the industry to implement relevant innovations to improve service delivery. 10. Monitor on service performance by highlighting key metrics, customer feedback, and improvement initiatives to senior management. To succeed in this role, you'll need a customer-first attitude and the following 1. Proven experience in service management within the FMCG or FMCD industry, preferably in a leadership role. 2. Strong understanding of service operations, processes, and customer service principles. 3. Excellent knowledge of service management best practices, tools, and technologies. 4. Exceptional leadership and team management skills, with the ability to motivate and inspire a service team. 5. Strong analytical and problem-solving skills, with the ability to analyze service data, metrics, and customer feedback to drive decision-making. 6. Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and stakeholders. 7. Results-driven mindset, with a focus on achieving service excellence and customer satisfaction. 8. Proactive and innovative mindset, with the ability to identify opportunities for service improvement and implement effective solutions. 9. Flexibility and adaptability to work in a dynamic, fast-paced environment with changing priorities and demands.

Delhi

Head - Services - FMCG/FMCD 

Job Description for Head - Services - FMCG/FMCD  in nikos consulting in  Delhi for (17-25) years of experience. Apply Now!