Description:

Location: Chennai

Company: Careworx Healthcare Pvt. Ltd. (Hiring via Surescout.in)

Qualification: MBA preferred + B.E./B.Tech in ECE / EEE / Instrumentation

Experience: Minimum 5 years

About Surescout.in

At Surescout.in, hiring isnt just a process its our purpose. We specialize in connecting exceptional talent with forward-thinking organizations, transforming capabilities into opportunities. Our mission is to bridge the gap between ambition and achievement by aligning skilled professionals with roles where they can truly thrive.

About Careworx Healthcare Pvt. Ltd.

Careworx is a leading Digital Healthcare Platform that enables digitalization for hospitals, clinics, diagnostic labs, and pharmacies. Their solutions help improve operational efficiency and deliver superior experiences to patients through seamless healthcare technology integration.

Role Overview

The Head of Service will oversee the end-to-end service operations for Careworxs healthcare technology solutions, ensuring optimal installation, maintenance, and performance of hardware, software, and network components at client sites. This leadership role requires a strong technical foundation, hands-on problem-solving skills, and the ability to manage service teams while maintaining customer satisfaction.

Key Responsibilities

- Oversee installation, configuration, and optimization of healthcare hardware, software, and networking products at customer sites.

- Diagnose and resolve performance issues to ensure uninterrupted product functionality.

- Monitor system performance and coordinate preventive maintenance activities.

- Provide technical guidance and advisory support to clients for improved equipment performance.

- Lead and train field service engineers and customer teams on Careworxs integrated digital solutions.

- Ensure high levels of customer satisfaction through proactive service and issue resolution.

- Collaborate closely with the sales and application teams to meet operational and client requirements.

- Manage travel to customer locations as per weekly service schedules.

Required Qualifications & Skills

Education

MBA preferred (Operations, Service Management, or related specialization).

Experience: Minimum 5 years in service operations, preferably in medical equipment or healthcare technology.

Technical Skills:

- Strong computer and networking knowledge.

- Proficiency in software installation, configuration, and troubleshooting.

- Documentation and reporting expertise.

Soft Skills:

- Excellent verbal and written communication.

- Strong leadership, coordination, and problem-solving abilities.

- Willingness to travel and work directly with clients.