This is a senior leadership role where youll be owning the ITSM business unit, responsible for delivery excellence, client satisfaction, financial success, and growth strategy. Youll essentially run the ITSM unit as a business managing delivery, driving innovation, and working closely with sales and operations to grow the practice Key Responsibilities: - Own the P&L and overall performance of the ITSM unit. - Define and execute business strategy and growth plans. - Ensure high-quality delivery of ITSM projects and services. - Lead, mentor, and scale senior and delivery teams. - Build strong client relationships and engage with CXOs. - Drive innovation, automation, and process improvements. - Collaborate with sales and pre-sales to win new business opportunities. Mandatory Skills / Experience: - 15+ years in IT with strong ITSM expertise (ServiceNow, BMC, Cherwell, or Ivanti). - Proven leadership in managing business units or large teams. - Strong stakeholder management and CXO engagement skills. - Track record of driving revenue growth and successful ITSM delivery.

Others

Head - Service Delivery - IT 

Job Description for Head - Service Delivery - IT  in Saimedha Technologies Private Limited in  Others for (15-20) years of experience. Apply Now!