Head - Security & Vigilance - BFSI

Description:

Key Responsibilities:

1. Security, Vigilance & Fraud Prevention

- Design and implement a robust vigilance framework for the Gold Loan branch network

- Monitor the day the day security operations through the Security control room.

2. Team Leadership & Governance

- Lead the central Security team and control room operations.

- Lead and manage Zonal Liaison Heads and their team of Security officers and Liaison Officers across regions

- Provide direction, discipline, and performance oversight to teams comprising ex-police and ex-army personnel

3. Investigations & Case Management

- Oversee end-to-end investigations into fraud, theft, collusion, misconduct, and operational lapses

- Ensure timely closure of vigilance cases with clear documentation and recommendations

4. Liasoning & External Coordination

- Manage liasoning with local police, law enforcement agencies, and regulatory bodies

- Support branch teams during sensitive cases involving theft, fraud, or law-and-order issues

5. Policy, Training & Awareness

- Partner with Business, Risk, Compliance, and Audit teams to strengthen controls

- Conduct vigilance awareness sessions for branch staff and field teams

6. Reporting & Governance

- Provide regular MIS, dashboards, and risk insights to senior leadership

- Track trends, repeat issues, and systemic gaps to recommend corrective actions

Desired Qualification: A Master's degree (e.g., MBA, MA, or equivalent), preferably with a diploma/degree in Law, Criminology, or Risk Management.

Desired Experience: 18+ years in BFSI; handled cross-functional investigations and admin relationships nationwide.