Head - SCM Operations

About:

1. Build a Scalable, Future-Ready Omni-Channel Supply Chain: Create an agile, tech-enabled supply chain that seamlessly serves Retail, E-commerce, Vet Care, and Grooming with high availability, speed, and accuracy.

2. Strengthen Procurement & Vendor Ecosystem: Develop a cost-efficient, quality-driven procurement framework-optimising vendor partnerships, negotiating better margins, and ensuring consistent supply for all Zigly business lines.

3. Improve Inventory Health & Working Capital Efficiency: Drive intelligent demand forecasting, replenishment, and ageing control to minimise dead stock, reduce holding costs, and achieve superior inventory turns.

4. Enhance Fulfilment Speed & Logistics Capability: Upgrade national logistics and last-mile delivery capabilities-reducing cost-to-serve while improving delivery promise, OTIF, and customer satisfaction.

5. Drive Operational Excellence Across Retail & E-Commerce: Ensure robust SOPs, standardised processes, and best practices across stores, grooming centres, vet clinics, and fulfilment hubs for consistent service quality.

6. Lead Technology & Automation Initiatives: Leverage WMS, OMS, NetSuite, analytics, and automation to improve visibility, accuracy, and decision-making across the value chain.

7. Enable Business Expansion & New Store Openings: Support rapid expansion with operational readiness, inventory planning, supply alignment, and cost-efficient set-up of new cities and centres.

8. Ensure Compliance, Safety & Quality: Maintain strict quality control, pet-care safety norms, hygiene standards, and legal compliance across procurement, warehousing, and logistics.

9. Optimise Costs & Improve Operational P&L: Continuously reduce costs through process efficiency, vendor optimisation, route planning, consolidation, and productivity improvements.

10. Build and Lead a High-Performance Operations Organisation: Develop strong teams across purchase, logistics, warehouse, fulfilment, and store operations with a culture of accountability, innovation, and continuous improvement.