Head - Sales - Retail

Head of Retail | Retail Business Head - Kenya

We're seeking a dynamic retail leader (preferably up to 40 years) based in Kenya to own and scale our retail business - driving strategy, performance, people, and exceptional customer experiences across all touchpoints.

What You'll Do:

- Build and execute retail strategy that fuels growth in Kenya

- Accelerate sales, profitability & retail footprint expansion

- Champion best-in-class store operations & digital enablement

- Lead, mentor and energize retail teams to win together

- Deliver standout customer experiences that elevate the brand

What You Bring:

- Strategic thinker - Retail operations expert - Data-driven decision-maker

- Inspirational leader - Customer obsession - Tech-savvy (POS/CRM/BI tools)

- Kenya based (ready to drive impact on the ground)

How We'll Measure Success:

- Sales & profit growth

- Same-store performance

- Customer satisfaction (NPS)

- Team engagement & retention

- Operational efficiency