Role: BPS - Sales Head (India)

Location: Bangalore, Delhi, or Mumbai

Industry: Client is into Information Management, IT and BPO

Core Responsibilities:

Strategic Growth & Aggressive Hunting

- Design and execute a multi year sales roadmap to dominate the Indian domestic market.

- Identify, prospect, and convert high-value- new logos, maintaining a personal focus on large scale enterprise deals.

- Achieve and exceed the annual financial revenue targets and profitability benchmarks for the BPS business.

- Spearhead business development across key verticals: BFSI, Insurance, Manufacturing, Healthcare, Retail, Telecom, and the Government & Public Sector.

Solution Selling

- Directly pitch and design customized solutions across the company's core BPS pillars

- Customer Experience Management: Sell comprehensive- Omnichannel Support (Voice, Chat, Email), CCaaS, and Help Desk solutions driven by CX Analytics.

- Business Process Management (BPM): Drive adoption of specialized services including Healthcare BPM (Revenue Cycle Management, Medical Coding), Finance & Accounting, and HRO services.

- Digital Transformation & Digitization: Promote high-end- Back-Office Operations, Document Management, Data Digitization, and automated workflow solutions.

Executive Leadership & Team Management:

- Lead, mentor, and "wisely manage" the national sales team, including Regional and Area Managers.

- Set clear KPIs, establish robust performance management systems, and foster a culture of high accountability.

- Develop and optimize sales incentive structures to drive maximum productivity and "hunter" behavior.

Market Mastery & CXO Engagement:

- Foster deep, long-term relationships with CXOs and key decision makers across major hubs (Mumbai, Chennai, Hyderabad, and Bangalore).

- Position the client as a strategic consultant in Customer Lifecycle Management- and- Customer Experience Excellence.

Sales Operations & Cross-Functional Alignment:

- Oversee rigorous sales forecasting, budgeting, and pipeline management using CRM tools.

- Collaborate with Product, Marketing, and Operations teams to refine service offerings based on domestic market feedback and competitive intelligence.

Required Qualifications & Skills

- Experience: 18+ years of stellar sales experience in the BPO/BPS/BPM industry, with a proven history of closing multi-crore domestic deals in India.

- The "Hunter" DNA: A quintessential "go-getter" mindset with a relentless drive for prospecting, negotiation, and closing.

- Domain Expertise: Mastery of Omnichannel CX, Back-Office Digitization, and CX Analytics. Familiarity with Healthcare or F&A outsourcing is a major plus.

- Market Knowledge: In-depth understanding of the Indian geographical landscape and local buying behaviors.

- Leadership: Exceptional ability to influence major stakeholders and lead large, diverse sales teams through complex sales cycles.

- Education: Bachelor's degree in Business/Marketing; MBA from a top-tier institute is strongly preferred