Head - Sales & Operations - AI Driven SaaS Platform

Description:

- Role: Head Sales & Operations

- Industry: AI-based SaaS

- Function: Sales Leadership | Revenue | Operations

- Reporting to: Founders / CEO

Role Overview:

The Head of Sales & Operations will be responsible for driving revenue growth, building scalable sales processes, and ensuring operational efficiency across the organization. This role requires a strategic leader who can also operate hands-on in a fast-paced SaaS environment.

Key Responsibilities:

Sales & Revenue:

- Own end-to-end revenue targets (new business, renewals, upsell, cross-sell)

- Build and scale B2B SaaS sales strategy (SMB, Mid-Market, Enterprise)

- Drive pipeline creation, forecasting, and closure

- Establish strong sales metrics, CRM discipline, and reporting

- Lead pricing, packaging, and go-to-market strategy in collaboration with founders

Operations & Execution:

- Set up scalable sales and operational processes

- Improve customer onboarding, retention, and churn metrics

- Align Sales, Customer Success, Product, and Tech teams

- Drive operational efficiency, cost optimization, and performance tracking

- Implement SOPs, dashboards, and review mechanisms

Team Leadership:

- Hire, mentor, and lead high-performing sales & ops teams

- Build a performance-driven culture with clear KPIs

- Coach senior managers and individual contributors

Strategy & Stakeholder Management:

- Work closely with founders on growth strategy and expansion plans

- Present business performance, forecasts, and risks to leadership

- Support partnerships, alliances, and enterprise negotiations

Candidate Profile:

Must-Have:

- 12 - 20 years of experience in B2B SaaS sales and operations

- Proven track record of scaling revenue in a SaaS environment

- Strong understanding of AI / Data / Tech-led products

- Experience building teams from early stage to scale

- Hands-on leader comfortable with ambiguity and fast growth

Good to Have:

- Experience in AI, ML, Analytics, or Enterprise SaaS

- Startup / growth-stage exposure

- Experience working directly with founders or board

Education:

- MBA from a Tier-1 / Tier-2 institute preferred

- Engineering + MBA is a plus

Location:

- Flexible / Metro cities (details to be shared with shortlisted candidates)

Compensation:

- Highly competitive fixed + variable

- ESOPs for the right candidate

Confidentiality Note:

Due to the confidential nature of this mandate, company name and detailed product information will be shared only with shortlisted candidates.