Head - Sales & Delivery - IT Services/Managed Services/GCCs

Services Head

Location: Bangalore, India (Office)

Experience: 20+ years

About the employer:

The employer is an Indian IT services and technology solutions company providing IT services, managed services, and technology reselling to enterprise and mid-market customers across India.

Role Overview:

The Services Head is responsible for leading and scaling the companys IT services business in India. This role owns the end-to-end services P&L, defines the services portfolio and growth strategy, ensures delivery excellence, and builds scalable people and delivery models. The role serves as the final authority on large deals, delivery feasibility, and commercial and margin risks, ensuring services operate as a profitable and sustainable growth engine for the company.

Key Responsibilities:

- Own end-to-end P&L for the IT services business, including revenue growth, margins, and cost optimization

- Define and evolve the services portfolio, offerings, and capability roadmap aligned to market demand

- Partner with sales and account leadership to drive services-led growth across customers and regions

- Govern and approve large, complex, or high-risk services deals

- Ensure alignment between sales commitments, solution design, and delivery readiness

- Build and operate scalable delivery models across professional and managed services

- Own delivery excellence, SLA adherence, service quality, and customer satisfaction

- Establish governance, operating rigor, and performance metrics across services

- Act as the final escalation owner for delivery, commercial, and margin risks

- Build, lead, and develop senior services and delivery leadership teams

Required Skills & Experience:

- 20+ years of leadership experience in IT services with proven P&L ownership and scale

- Strong experience delivering complex IT and managed services for large enterprise customers

- Proven track record managing large, multi-region, or high-value service engagements

- Deep understanding of services delivery models, commercial constructs, pricing, and margin management

- Ability to balance sales ambition with delivery feasibility and risk discipline

- Experience operating and influencing at CXO and board interaction levels

What We Offer:

- Executive leadership role with full ownership of services growth and profitability

- High-impact position influencing company-wide strategy and execution

- Opportunity to shape and scale the services business nationally

- Long-term leadership and growth opportunities