Head - Revenue Operations/Operational Excellence - Cybersecurity Services

Description:

Role: Head - Revenue Operations / Operational Excellence (Cybersecurity Services)

Location: Mumbai (Work from Office)

Experience: 18-25+ years

About the Role:

We are looking for a senior leader to own Revenue Operations / Operational Excellence for a fast-growing cybersecurity services organisation. The role will build and run the endtoend operating engine for sales and postsales, ensuring predictable revenue, strong governance and scalable growth.

Key Responsibilities:

- Own revenue operations for cybersecurity services (MSSP, SOC, managed security, incident response, cyber defence, etc.).

- Build and maintain dashboards on pipeline, forecast, bookings, revenue, renewals, margins and productivity.

- Drive CRM governance: account and territory allocation, funnel stages, data hygiene, activity tracking and review cadence.

- Run weekly, monthly and quarterly business reviews with Sales, Delivery, Finance and Leadership.

- Partner with Sales, PreSales, SOC and Delivery to improve win rates, deal quality and profitability.

- Design and monitor sales incentive plans and performance metrics for sales and account management teams.

- Lead BIG Teams RevOps / analytics / sales excellence team.

MustHave Requirements:

- 18-25+ years of overall experience, with strong focus on Revenue Operations / Sales Operations / Business Operations / Sales Excellence.

- Background only in cybersecurity services / securityfocussed organisations (MSSP, SOC services, managed security, incident response, cyber defence, etc.).

- Experience working with enterprise, BFSI and/or government customers in India.

- Strong understanding of services P&L, recurring revenue, renewals and multiyear managed services contracts.

- Handson in CRM tools (Salesforce / HubSpot / Zoho or similar) and advanced Excel / reporting / BI.

- Proven experience working with senior leadership and driving crossfunctional initiatives.

- Excellent communication, analytical and stakeholder management skills.

Good to Have:

- Prior central RevOps / Sales Excellence / Chief of Staff to Sales role.

- Experience in a Mumbaibased cybersecurity or securityheavy technology organisation.

- MBA or equivalent business qualification.

Other Details:

- Employment Type: Fulltime, Permanent

- Notice Period: Immediate joiners / short notice highly preferred