Head - Retail Operations - Gems & Jewellery - North India

Function: Retail Sales & Operations

About the Company:

Our client is a rapidly growing Indian brand in the jewellery and fashion space, with a strong presence in the organised retail market. The company operates an extensive retail network and is focused on expanding its footprint, enhancing customer experience and driving profitable growth across India.

Roles & Responsibilities:

- Own the regional P&L, revenue growth, profitability and overall business performance across North India.

- Drive sales targets, like-for-like growth, store productivity and key retail performance metrics across the region.

- Lead a large, geographically distributed retail network through Area Managers, Cluster Managers and Store Managers.

- Identify underperforming stores and implement corrective measures to improve revenue, profitability and operational efficiency.

- Ensure operational excellence across stores, including adherence to SOPs, visual merchandising and customer service standards.

- Oversee inventory availability, stock discipline and coordination with merchandising and supply chain teams.

- Partner with central leadership to drive regional expansion, new store openings and market development.

- Build and develop high-performing teams through structured reviews, talent development and performance management.

- Collaborate with central functions, including HR, Finance, Marketing, Merchandising and Supply Chain, to drive regional business priorities.

Skills & Qualifications:

- 10 - 20 years of experience in organised retail, with significant exposure to regional or zonal business management.

- Proven experience managing large multi-store networks and geographically distributed teams.

- Strong track record of regional P&L ownership, revenue growth and profitability improvement.

- Experience leading Area Managers, Cluster Managers and store operations teams.

- Strong understanding of retail KPIs, store productivity, customer experience and operational governance.

- Candidates from jewellery, fashion, apparel, premium lifestyle, footwear and other organised retail businesses will be preferred.

- Experience managing premium or high-value retail formats will be an advantage.

- Strong commercial acumen, people leadership and execution capabilities.