Head - Retail Operations

Key Responsibilities:

- Define and execute the overall retail strategy.

- Own the retail P&L and drive revenue, profitability and store performance.

- Lead offline expansion across identified markets.

- Oversee new-store planning, launches and performance ramp-up.

- Drive metrics such as same-store growth, conversion, average transaction value, sales per square foot and store profitability.

- Establish scalable operating processes and performance-review mechanisms.

- Ensure a consistent customer experience across the store network.

- Build and develop regional and store-level retail teams.

- Collaborate with marketing, merchandising, supply chain, finance and human resources.

- Improve store productivity and operational efficiency.

Ideal Candidate Profile:

- 10 - 18 years of experience in retail operations, including leadership responsibility.

- Experience managing a multi-city, multi-store retail network.

- Strong understanding of retail P&L, store economics and operational metrics.

- Demonstrated experience in store expansion and new-store launches.

- Prior exposure to consumer-facing retail businesses would be preferred.

- Strong commercial orientation and team-leadership capabilities.

- Comfortable working in a fast-paced and evolving environment.