We are seeking an experienced and dynamic Retail Operations Head to oversee and optimize store operations, drive sales performance, and ensure exceptional customer experience across retail outlets. The ideal candidate will be responsible for managing store profitability, operational excellence, team leadership, and execution of brand standards.

Key Responsibilities:

1. Store Operations Management:

- Oversee day-to-day operations of multiple retail stores.

- Ensure adherence to SOPs, company policies, and compliance standards.

- Monitor store productivity, shrinkage control, and inventory management.

- Drive operational efficiency and cost optimization initiatives.

2. Sales & Revenue Growth:

- Drive sales targets and ensure achievement of revenue and margin goals.

- Analyze store performance metrics (conversion rate, ATV, footfall, sell-through).

- Plan and execute promotional campaigns in coordination with marketing.

- Identify opportunities for cross-selling and upselling.

3. Team Leadership & Development:

- Lead, coach, and mentor store managers and frontline staff.

- Conduct regular performance reviews and training sessions.

- Ensure adequate manpower planning and rostering.

- Build a high-performance, customer-centric retail culture.

4. Customer Experience:

- Ensure superior customer service standards across all stores.

- Handle escalated customer concerns and resolve issues effectively.

- Implement initiatives to improve customer retention and loyalty.

5. Inventory & Supply Chain Coordination:

- Monitor stock levels and ensure optimal replenishment.

- Reduce stock-outs and excess inventory.

- Coordinate with warehouse and merchandising teams for smooth supply.

6. Reporting & Analytics:

- Prepare weekly and monthly performance reports.

- Track KPIs such as sales growth, inventory turnover, and staff productivity.

- Provide actionable insights to senior leadership.

Key Requirements:

- Bachelor's degree in Business Administration, Retail Management, or related field.

- 10+ years of experience in retail operations (multi-store management preferred).

- Strong understanding of retail KPIs and store P&L management.

- Experience in managing large teams across locations.

- Strong analytical and problem-solving skills.

- Excellent leadership and communication skills.

- Proficiency in MS Excel and retail ERP systems.