Head - Retail Lending Operations - NBFC/Financial Services

Title : Head of Retail Business ( Retail Lending Operations) - NBFC / Financial Services

Location : Gurgaon

Role Overview :

- Seeking a Head of Retail Business to build and scale its EV-focused Retail Lending Business.

- The role will lead the development and growth of financing solutions for 3W EV driver-cum-operator (DCO) segments across Tier I and II markets, with expansion into 2W and 4W EV DCO financing in Tier I markets over time.

- This is a P&L leadership role requiring strong capabilities across product , credit, distribution, partnerships, funding structures, and risk systems.

Key Responsibilities :

Business Leadership & P&L Ownership :

- Own and scale the Retail EV Financing business P&L.

- Build and execute the growth strategy for 3W EV driver-cum-operator financing.

- Develop roadmap for expansion into 2W and 4W EV DCO financing.

- Drive business targets, portfolio growth, and profitability.

Product & Customer Strategy :

- Design customer-centric credit products tailored to driver-cum-operators and mobility entrepreneurs.

- Structure innovative financing models including: Asset financing, Driver income-linked lending models, Partner-led financing programs

- Ensure products remain competitive, scalable, and compliant.

Distribution & Go-To-Market :

- Define and execute go-to-market strategy across priority markets.

- Build distribution through: OEM partnerships, Dealer ecosystems, Fleet operators, Mobility platforms

- Establish strong presence across Tier II and Tier III EV markets.

Partnerships & Funding :

- Build institutional partnerships with banks, NBFCs, and financial institutions.

- Structure and scale off-balance sheet lending models, including: Co-lending programs, FLDG-backed structures, Portfolio assignments / buyouts

- Optimize capital efficiency and cost of funds.

Risk, Credit & Technology :

- Work closely with credit and analytics teams to build scalable underwriting frameworks.

- Develop data-driven risk and decisioning systems tailored to EV DCO segments.

- Partner with technology teams to strengthen loan origination, underwriting, and portfolio monitoring systems.

Compliance & Governance :

- Ensure adherence to all NBFC regulatory requirements, including KYC, AML, and customer onboarding norms.

- Maintain strong internal controls across the lending lifecycle.

Educational Qualification / Work Experience / Skills :

- PG/MBA/Graduate with min. 12+ years of experience in Retail Lending Businesses.

- Strong background in secured lending, preferably vehicle finance or asset-backed lending.

- Experience working with emerging customer segments/mobility ecosystems is preferred.

Functional Expertise

Deep understanding of :

- Retail credit and underwriting

- Risk frameworks and portfolio management

- Retail distribution and ecosystem partnerships

- Institutional funding partnerships

Leadership :

- Proven track record of building and scaling retail lending businesses.

- Strong P&L management capability.

- Ability to operate in high-growth, entrepreneurial environments

- Strong ability to work cross-functionally across product, risk, partnerships, and technology teams.