Head of Retail Business

Location: Mumbai

Experience: 7 - 10 Years

Qualification: MBA from a Top-Tier B-School + Consulting Experience

Industry: Consumer / Retail / FMCG / D2C / Healthcare / QSR

About the Role:

We are partnering with a high-growth, consumer-facing business that is at an exciting stage of its growth journey. The company is looking to appoint a dynamic Head of Retail Business who can take ownership of the retail business and work closely with the founders and leadership team to drive the next phase of growth.

This is an opportunity for a high-calibre, high-potential professional who combines strong problem-solving and strategic thinking with hands-on execution, and is looking to take on a significant business leadership mandate relatively early in their career.

The Head of Retail Business will have end-to-end responsibility for the retail P&L, revenue growth, store expansion, retail operations, customer experience and team building, while working closely with the founders and leadership team to build a scalable and profitable retail business.

Key Responsibilities:

- Own the end-to-end retail P&L and drive sustainable revenue and profitability growth.

- Develop and execute the retail growth strategy across stores, markets, formats and customer segments.

- Drive store expansion and network growth, including market identification, location strategy, new store launches and expansion planning.

- Improve store-level productivity and profitability through key metrics such as revenue/store, conversion, footfall, AOV, same-store sales growth and contribution margins.

- Drive operational excellence across the retail network and establish clear store, regional and business-level performance metrics.

- Identify new growth opportunities across markets, geographies, formats, categories and customer segments.

- Work closely with Sales, Marketing, Supply Chain, Finance, HR, Category and E-commerce teams to drive overall business performance.

- Build a strong performance-oriented retail organisation and develop the next level of leadership across the business.

- Use data, consumer insights and market intelligence to identify growth opportunities and improve business decisions.

- Partner closely with founders and the leadership team on business planning, retail expansion, strategic initiatives and organisational priorities.

- Drive initiatives to improve customer experience, store economics, operational efficiency and profitability.

- Evaluate new retail formats, partnerships and expansion opportunities to strengthen the company's offline presence.

- Ensure consistent execution of brand experience, customer service and operating standards across the retail network.

- Represent the organisation with key external stakeholders, landlords, partners, vendors and other ecosystem participants.

Ideal Candidate Profile:

- 7 - 10 years of overall professional experience, with demonstrated career progression and increasing responsibility.

- MBA from a top-tier B-School.

- Candidates with approximately 3 years of experience in a leading strategy/management consulting firm, ideally with at least one promotion, will be strongly preferred.

- Candidates with post-consulting experience in Retail Operations, Retail Strategy, Business Strategy, Retail Expansion, P&L Management or Consumer Business will be highly relevant.

- Candidates who have transitioned from strategy/management consulting into Retail/Consumer businesses and subsequently taken on hands-on business or retail responsibilities will be strongly considered.

- Candidates from Retail, Consumer, FMCG, D2C, Healthcare, QSR/Restaurant chains or other scaled consumer-facing businesses can also be considered, provided they have strong exposure to retail operations, strategy, growth or P&L ownership.

- Strong consulting candidates with significant experience in retail strategy, growth strategy, market expansion, transformation, operations or P&L-related engagements will also be considered.

Contact: Somesh, 8817160365