Head - Retail Banking

Job Purpose

To drive profitable growth of the retail banking business through strong leadership of branches, products, and digital channels, delivering exceptional customer experience while ensuring full regulatory compliance.

Key Responsibilities

- Set and execute retail banking strategy to drive growth, profitability, and market leadership.

- Lead product, branch, and channel teams to strengthen customer acquisition, deposits, and lending.

- Own performance of all channels (branches, digital, mobile, ATM) and drive digital transformation.

- Build strong value propositions through market insight, innovation, and cross-functional collaboration.

- Drive sales excellence through cross-sell, up-sell, and new product launches.

- Ensure superior customer experience, strong service standards, and effective issue resolution.

- Develop high-performing teams, succession pipelines, and a performance-driven culture.

- Ensure robust risk management, regulatory compliance, and operational efficiency.

Experience & Qualifications

- 10+ years in Retail Banking with 5+ years in senior leadership roles.

- Proven track record in business growth, P&L ownership, and multi-branch management.

- Strong understanding of retail products, digital banking, risk, and compliance.

- MBA or professional certifications (CFA, ACCA, CIMA, CRB) preferred.