About the Role:

- We are looking for a dynamic and strategic Head of Retail to lead and drive end-to-end retail operations across multiple locations.

- The ideal candidate will be responsible for accelerating business growth, enhancing customer experience, driving operational excellence, and strengthening brand presence across offline and omnichannel retail formats.

- The role requires a strong leader with deep expertise in retail operations, P&L management, store expansion, team leadership, and sales strategy execution within Lifestyle, Fashion, Retail, or D2C environments.

Key Responsibilities:

- Lead and manage end-to-end retail operations across all store locations.

- Drive overall sales growth, profitability, and operational efficiency.

- Own and manage regional/overall retail P&L and ensure achievement of revenue and profitability targets.

- Develop and execute retail growth strategies aligned with business objectives.

- Identify opportunities for business expansion, market penetration, and revenue optimization.

- Monitor store-wise sales performance and implement corrective action plans to improve productivity.

- Oversee smooth functioning of multiple retail stores and ensure operational consistency.

- Lead new store launches, store expansion initiatives, and market development activities.

- Ensure all stores maintain high standards of visual merchandising, customer engagement, and operational excellence.

- Standardize SOPs and ensure adherence to brand guidelines across locations.

- Drive store productivity, conversion ratios, and average transaction value improvements.

- Ensure superior customer experience across all touchpoints.

- Build customer-centric retail practices to improve loyalty and repeat business.

- Monitor customer feedback and implement service improvement initiatives.

- Maintain strong brand standards, store ambiance, and retail presentation.

- Drive omnichannel and D2C retail initiatives for seamless customer engagement.

- Lead, mentor, and manage regional/store leadership teams.

- Build high-performing retail teams through coaching, performance management, and capability development.

- Drive employee engagement, retention, and succession planning initiatives.

- Establish clear KPIs and performance metrics for retail teams.

- Foster a performance-driven and customer-focused culture.

- Monitor inventory planning, stock availability, replenishment, and shrinkage control.

- Collaborate with merchandising and supply chain teams to ensure optimal inventory management.

- Analyze inventory aging, stock movement, and sell-through metrics.

- Ensure efficient coordination between warehouses, stores, and vendors.

- Work closely with marketing teams to drive promotions, campaigns, and in-store activations.

- Coordinate with merchandising teams for assortment planning and seasonal launches.

- Collaborate with finance teams on budgeting, forecasting, and profitability analysis.

- Use market insights and consumer trends to improve business performance and decision-making.

- Support digital and omnichannel transformation initiatives.

Key Skills & Expertise

- Strong expertise in retail operations and multi-store management.

- Proven experience in driving sales growth and profitability.

- Strong understanding of retail KPIs, business analytics, and customer behavior.

Hands-on experience in:

- P&L Management

- Store Operations

- Retail Expansion

- Omnichannel Retail

- D2C Business Models

- Inventory & Supply Chain Coordination

- Strong commercial acumen and strategic thinking capabilities.

- Experience in managing large retail teams across multiple geographies