Head - Retail

Head of Retail

Location - Kolkata, India | Full-time | On-site

Range - 15-25 PA

Male Only

Role Overview:

Own the end-to-end retail P&L and in-store experience. You will drive revenue, profitability, clienteling, and brand standards across existing stores, new openings, exhibitions/pop-ups, and shop-in-shops-while tightly integrating merchandising, CRM, and marketing.

Key Responsibilities

1. Strategy & P&L: Deliver sales, gross margin, and store contribution targets; build monthly/quarterly AOPs and OTB. Plan network expansion (SIS/pop-ups), feasibility, and launch playbooks.

2. Store Operations & Experience: Standardize SOPs: appointment booking flow, bridal trials, alterations/TATs, after-sales, exchanges. Ensure daily excellence on conversion, ATV, UPT, appointment-to-sale, and service SLAs.

3. Clientele & CRM: Build a high-touch clientele engine: VIP lists, wedding planners, stylists, concierge services, post-purchase care. Own CRM stack (journeys, WhatsApp/email, cohorts, repeat rate, RFM), and client data hygiene.

4. Merchandising & Inventory: Translate design calendar to retail: assortment curation by store, size depth, colourways, occasion capsules. Manage OTB, allocation/replenishment, sell-through, aging, markdowns; target healthy inventory turns and days of cover.

5. People & Training: Hire, coach, and performance-manage team and stylists; design incentives linked to KPIs. Run a "Luxury Selling & Bridal Advisory" academy: etiquette, fittings, cross-sell, objection handling.

6. Must-Have Experience: 7-12 years in premium/luxury fashion retail; - 3 years leading multi-store P&L. Proven success in appointment-led selling (bridal/couture/occasion wear preferred). Strong merchandising/OTB skills and CRM/clientele expertise. Fluent in English + Hindi; comfort with POS/ERP/Excel/Google Sheets; willingness to travel

7. Nice to Have: Network with stylists, wedding planners, and luxury concierges. Experience in trunk show, luxury collaboration and running exhibitions/trunk shows. Fashion/Retail Management degree or equivalent.