About the Client:

Our client is a leading North India focused real estate development group with a legacy spanning decades.

The organization has established a significant presence across North Indian markets through residential, commercial, retail and integrated township developments.

Role Brief:

The Head - Real Estate Operations will have overall responsibility for strategy, business growth, profitability, project delivery, customer experience and organizational capability.

The mandate is to build a professionally managed real estate organization that combines the entrepreneurial strengths of the company with institutional governance, strong execution discipline and sustainable growth.

Key Responsibilities:

1. Corporate Strategy & Execution:

- Develop and execute the company's 3-5 year strategic business plan.

- Translate Promoter vision into clear business priorities and measurable outcomes.

- Identify new growth opportunities across residential, commercial, retail, hospitality, mixed-use and township development.

- Evaluate new markets, asset classes, partnerships and development opportunities.

- Develop appropriate JV/JD/strategic partnership models.

- Optimize the existing land bank and development portfolio.

- Establish investment and development priorities based on market potential, returns and organizational capability.

- Build a sustainable growth pipeline while maintaining financial discipline.

2. P&L and Financial Performance:

- Own overall P&L and business performance.

- Drive revenue, profitability, cash flow and return on capital.

- Work closely with the CFO on budgeting, forecasting, cash-flow planning and capital allocation.

- Strengthen project-level financial controls.

- Improve cash conversion through stronger sales, collections and project monetization.

- Establish clear financial accountability across business verticals.

- Ensure capital is deployed toward high-return and strategically relevant opportunities.

- Maintain strong balance-sheet and liquidity discipline.

3. Sales, Marketing & Collections:

- Develop an integrated sales and marketing strategy aligned with project launches and inventory.

- Strengthen sales productivity and channel performance.

- Improve customer segmentation and product positioning.

- Drive effective pricing and inventory strategy.

- Establish robust sales forecasting and pipeline management.

- Improve collections and reduce receivable ageing.

- Integrate Sales, CRM, Finance and Projects around the customer journey.

- Strengthen customer experience from booking through possession and post-handover.

4. Project Development & Execution:

- Provide overall leadership to the development and execution engine.

- Ensure projects are delivered within approved cost, quality and timelines.

- Establish project governance and review mechanisms.

- Ensure effective coordination between Projects, Planning, Design, Procurement, Contracts, Finance, Sales, CRM and Legal.

- Monitor project milestones, critical path, cost overruns and execution risks.

- Drive recovery plans for delayed or stalled projects.

- Ensure appropriate quality, safety and compliance standards.

- Strengthen contractor, consultant and vendor governance.

- Ensure timely statutory approvals and regulatory compliance.

5. Customer Experience & CRM:

- Transform CRM from a transactional support function into a strategic customer function.

- Establish customer experience standards.

- Introduce customer journey mapping and service-level benchmarks.

- Create a transparent customer escalation mechanism.

- Monitor complaints, resolution timelines and customer satisfaction.

- Improve possession and handover experience.

- Introduce customer analytics and VOC (Voice of Customer).

- Build a customer-centric culture across the organization.

6. Board/Promoter Management:

- Serve as the primary interface between the Board/Promoters and management.

- Translate Board strategy into execution.

- Provide transparent and timely business reporting.

- Present business performance, risks, opportunities and strategic recommendations.

- Build trust through facts, data and consistent communication.

- Escalate material risks early.

- Ensure alignment between ownership expectations and organizational capability.

7. External Stakeholder Management:

- Represent the company with government authorities, regulators, banks and financial institutions, investors, JV/JD partners, landowners, major customers, contractors, consultants, industry bodies, local communities and strategic partners.

- Build and maintain strong institutional relationships across the company's operating markets.

8. Risk, Compliance & Reputation:

- Ensure compliance with RERA and applicable statutory requirements.

- Strengthen legal and regulatory governance.

- Establish enterprise risk management.

- Monitor project, financial, legal, regulatory and reputational risks.

- Ensure appropriate internal controls.

- Build a culture of compliance and ethical business conduct.

- Protect the company's brand and long-term reputation.

Ideal Corporate Experience:

- 20+ years of overall professional experience in real estate development, infrastructure, construction or related sectors.

- Preferably 5+ years in a COO, Business Head, President, Executive Director or equivalent enterprise leadership role.

- Proven experience managing a substantial P&L.

- Experience leading large cross-functional teams.

- Experience with residential, township, commercial or mixed-use development strongly preferred.

- Experience in a promoter-led organization transitioning toward professional management would be highly desirable.

Education Qualification:

Preferred:

- Bachelor's degree in Engineering, Architecture, Management, Finance, Economics or related discipline.

- MBA/PGDM from a reputed institution preferred.

Leadership Characteristics:

The incumbent should be entrepreneurial but structured, strategic but execution-oriented, commercially sharp but customer-centric, decisive but collaborative, data-driven but people-oriented, high-energy but emotionally mature, comfortable with promoters but capable of building institutional governance, and strong enough to challenge legacy practices respectfully.

The Opportunity:

This is a high-impact leadership opportunity for an accomplished real estate professional who wants to build the next chapter of an established North Indian real estate platform.

The mandate offers the opportunity to shape the company's next growth phase, build a professional leadership organization, institutionalize governance, drive large-scale township and mixed-use development, strengthen business performance, build new growth engines, transform people, processes, technology and culture, and create a scalable and professionally managed real estate enterprise.