Head - Quality - Manufacturing

Description:

1. Quality Strategy & Governance:

Objective: Align quality vision with overall business goals

Key Responsibilities:

- Define quality vision, mission, and KPIs across the product lifecycle

- Establish and implement a robust QMS (ISO, BIS, internal standards)

- Set short-, mid-, and long-term quality goals

- Lead Management Review Meetings (MRM) on quality performance

Key Deliverables / KPIs:

- Documented Quality Strategy & QMS framework

- ISO/BIS certification status

- Quarterly quality performance reviews

- High closure rate of MRM action items

2. Supplier & Incoming Quality Management:

Objective: Ensure high-quality incoming materials

Key Responsibilities:

- Implement IQC processes for critical components (motors, plastics, electronics)

- Conduct supplier audits and maintain quality ratings

- Deploy APQP, PPAP, and supplier quality agreements

- Drive supplier capability improvement initiatives

Key Deliverables / KPIs:

- Incoming rejection rate < 1%

- Majority suppliers in preferred category

- Strong supplier compliance to quality agreements

- Reduction in repeat supplier defects

3. In-Process Quality Control:

Objective: Ensure defect-free manufacturing processes

Key Responsibilities:

- Define critical control points (CCPs) across production

- Implement SOPs, control plans, and work instructions

- Introduce Poka-Yoke (mistake-proofing) mechanisms

- Drive SPC and process capability improvements

Key Deliverables / KPIs:

- Reduction in process defects (monthly trend)

- High audit compliance on shop floor

- Improved Cp/Cpk levels

- Measurable defect prevention through Poka-Yoke

4. Finished Goods Quality & Reliability:

Objective: Deliver high-quality, reliable products

Key Responsibilities:

- Conduct AQL-based inspections and final testing

- Drive first-pass yield improvements

- Execute product reliability and endurance testing

- Manage pre-dispatch and customer inspections

Key Deliverables / KPIs:

- Final QC pass rate > 99.5%

- FPY > 95%

- Strong product reliability metrics (MTBF)

- Zero dispatch delays due to quality issues

5. Customer Quality & Field Feedback:

Objective: Integrate customer feedback into continuous improvement

Key Responsibilities:

- Lead root cause analysis (RCA) for complaints and returns

- Collaborate with service teams to identify recurring issues

- Drive corrective and preventive actions (CAPA)

- Manage product recalls, if required

Key Deliverables / KPIs:

- RCA closure within defined timelines

- Repeat complaint rate < 2%

- Effective field-to-factory feedback integration

- 100% compliant recall execution

6. Compliance, Testing & Certifications:

Objective: Ensure regulatory and safety compliance

Key Responsibilities:

- Ensure compliance with BIS and safety standards

- Manage in-house testing labs (mechanical, electrical, thermal)

- Handle audits and third-party inspections

- Lead product validation for new developments

Key Deliverables / KPIs:

- 100% certified product portfolio

- Zero non-conpliance in audits

- High lab equipment uptime (>95%)

- Complete execution of validation plans

7. Cost of Quality & Continuous Improvement:

Objective: Optimize cost while improving quality systems

Key Responsibilities:

- Monitor and reduce Cost of Quality (CoQ)

- Drive Lean, Six Sigma, Kaizen, 5S, and TPM initiatives

- Lead cross-functional improvement projects

- Benchmark industry best practices

Key Deliverables / KPIs:

- CoQ maintained below industry benchmarks

- Regular closure of improvement initiatives

- Achievement of project targets

- Continuous improvement maturity growth

8. Team Development & Quality Culture:

Objective: Build a strong quality-driven organization

Key Responsibilities:

- Develop and train quality teams (IQC, IPQC, QA, Labs)

- Conduct organization-wide quality awareness programs

- Define KRAs and performance review systems

- Promote cross-functional ownership of quality

Key Deliverables / KPIs:

- Training hours per employee

- High employee participation in quality programs

- Strong team performance against KRAs

- Increased cross-functional collaboration