Head - Quality Assurance - Luxury Residential/Hospitality Projects

Description:

Location: Goa.

Business Unit: Luxury Residential / Hospitality Projects.

Role Overview:

- We are seeking an experienced Head of Quality Assurance & Control to lead and elevate interior finishing standards across premium luxury real estate and hospitality projects.

- This role requires deep technical expertise, a meticulous eye for detail, and a strong commitment to delivering world-class interiors.

Key Responsibilities:

Quality Leadership:

- Define and implement quality benchmarks for all civil and interior finishing works across luxury projects.

- Lead a team of quality engineers and site inspectors to ensure adherence to premium quality standards.

- Establish SOPs and control systems for material inspection, installation supervision, and final handover.

Material & Workmanship Oversight:

- Approve and audit all incoming materials (wood, stone, metal, fabrics, etc.) for compliance with design, durability, and aesthetic guidelines.

- Ensure flawless execution of finishing works including paint, polish, veneer, joinery, tiling, soft furnishings, and lighting installations.

- Conduct regular site inspections, snag audits, and monitor execution quality at all stages.

Vendor & Stakeholder Coordination:

- Work closely with design, procurement, and project management teams to align on quality expectations from concept to completion.

- Evaluate, onboard, and monitor finishing contractors, vendors, and artisans based on performance metrics.

- Resolve site-level quality challenges efficiently without impacting timelines or design integrity.

Documentation & Reporting:

- Maintain detailed quality reports, checklists, and NCR (Non-Conformance Report) logs.

- Present quality dashboards, risk assessments, and improvement plans to senior leadership.

- Drive continuous improvement through root cause analysis and corrective/preventive action plans.

Requirements:

- 15+ years of experience in Quality Control/Quality Assurance for high-end residential, luxury interiors, or hospitality projects.

- Strong technical knowledge of luxury materials, finishes, and installation methodologies.

- Proven experience managing multi-site project quality and leading cross-functional teams.

- Excellent communication, documentation, and stakeholder management skills.

- Degree/Diploma in Civil Engineering, Architecture, or Interior Design preferred.

Reporting Structure:

Reports to: Head of Operations / CXO.

Direct Reports: Quality Assurance & Site Quality Teams.