Head - Quality & Standards - Social Impact

Description:

Location: Mumbai (Extensive travel across India)

We are looking for a seasoned professional from a hospitality background to lead quality, standards, and operational excellence across multiple centers.

This is a high-impact leadership role focused on driving best-in-class service standards, hygiene, safety, and process excellence across a multi-location setup, ensuring a consistent and high-quality experience.

Key Responsibilities:

- Lead quality framework design, benchmarking, and standardization

- Drive multi-location audits, compliance, and continuous improvement

- Ensure high standards of hygiene, safety, and risk management

- Build SOPs, dashboards, and quality monitoring systems

- Lead training and capability building across teams

- Drive process improvements and innovation across operations

- Work closely with leadership on governance, reporting, and quality strategy

Ideal Candidate:

- 10+ years of experience in quality / operations / standards roles

- Strong background in hospitality (luxury / multi-property preferred)

- Proven experience in managing multi-location audits and SOPs

- Strong eye for detail, process orientation, and service excellence mindset

- Experience in safety, hygiene, and compliance-driven environments

- Excellent stakeholder management and team leadership skills

Preferred Age Group: 3540 years

Experience in high-touch service environments will be a strong advantage

If youre passionate about building systems, driving excellence, and creating meaningful impact through quality-led operations, wed love to connect.