Head - Quality & Standards - Hospitality

Looking for a seasoned leader from the hospitality / service industry ecosystem to drive quality, standards, safety, and operational excellence across a multi-location residential care setup.

This is a strategic leadership role responsible for building and strengthening organization-wide quality frameworks, audit systems, SOPs, hygiene protocols, and continuous improvement processes to ensure a consistent, safe, and high-quality experience across centres.

Key Responsibilities:

- Lead the design, implementation, and continuous improvement of quality standards and operational frameworks across centres

- Build and manage multi-location audit systems covering hygiene, housekeeping, food safety, compliance, infrastructure, and service standards

- Drive SOP standardization, quality benchmarking, risk mitigation, and governance frameworks

- Lead safety, infection control, hygiene, pest control, and incident management protocols

- Develop dashboards, KPIs, CAPA frameworks, and reporting systems to monitor quality metrics and compliance

- Drive process excellence and operational improvement initiatives across housekeeping, support services, inventory, and centre operations

- Design and lead training programs for Centre Managers and operational teams on quality standards, hygiene, safety, and service excellence

- Work closely with leadership on governance, reporting, and strategic quality initiatives

- Ensure strong documentation and compliance readiness for audits and regulatory requirements

Ideal Candidate:

- 10+ years of experience in Quality Assurance, Standards Management, Operations, or Facility Management roles

- Strong background in hospitality, residential care, healthcare quality, or multi-property operations

- Mandatory experience in housekeeping and facility management

- Must have worked in hospitality or service-led environments with responsibility for upkeep, quality, and maintenance of physical infrastructure

- Candidates from sectors such as airlines, 5-star hotels, premium hospitality, or similar high-touch service environments will be preferred

- Proven experience in managing multi-location audits, SOPs, hygiene, and compliance frameworks

- Strong expertise in process excellence, operational governance, and quality systems

- Experience in safety, hygiene, infection control, and high-touch service environments

- Strong analytical, stakeholder management, and leadership capabilities

- Comfortable with extensive travel across India

Not a Fit:

- Candidates from FMCG or food quality backgrounds will not be considered for this role