Head - Quality & Process Excellence

Location: Chennai

Role Overview:

A leading financial services organisation is looking to appoint a senior Quality and Process Excellence professional to lead quality, process improvement and continuous improvement initiatives across the organisation.

The role will focus on strengthening quality frameworks, enhancing processes, establishing robust performance monitoring mechanisms and driving measurable improvements in operational efficiency and effectiveness.

The ideal candidate will be a Lean Six Sigma Black Belt or Master Black Belt, with strong experience in process excellence, quality management, performance tracking and team leadership. Candidates with experience in Big 4 consulting, process advisory or large-scale transformation environments would be preferred.

Key Responsibilities:

- Lead the Quality and Process Excellence function and drive a strong culture of continuous improvement.

- Identify opportunities for process enhancement, standardisation, simplification and productivity improvement.

- Drive Lean Six Sigma and continuous improvement initiatives across business functions.

- Establish and monitor quality metrics, KPIs, SLAs and performance dashboards.

- Develop robust frameworks for quality monitoring, process adherence and performance measurement.

- Analyse operational data to identify process gaps, root causes and improvement opportunities.

- Drive Root Cause Analysis (RCA), corrective and preventive action initiatives.

- Partner with business leaders and functional teams to improve process efficiency, quality and productivity.

- Establish mechanisms for quality audits, benchmarking and periodic process reviews.

- Lead cross-functional process improvement projects and track measurable business outcomes.

- Present quality and performance insights to senior leadership and recommend improvement priorities.

- Build, mentor and develop a high-performing Quality and Process Excellence team.

Candidate Profile:

- 15+ years of experience in Quality, Process Excellence, Operational Excellence, Continuous Improvement, Business Transformation or Process Consulting.

- Lean Six Sigma Black Belt / Master Black Belt certification is strongly preferred.

- Experience with Big 4 firms, management consulting or large-scale process transformation organisations would be an advantage.

- Strong experience in process enhancement, quality governance, KPI management and performance monitoring.

- Proven experience in managing and developing teams.

- Strong analytical and problem-solving skills with a data-driven approach.

- Hands-on experience in Lean, Six Sigma, Kaizen, RCA, CAPA and process improvement methodologies.

- Strong stakeholder management and communication skills with the ability to engage senior leadership.

- Experience in financial services / BFSI or other large, process-driven organisations would be preferred.