Head - Prospecting & Distribution Platform

Description: Head Prospecting & Distribution Platforms

Location: Mumbai

Experience: 12+ Years

Reports to: CTO & CDTO

Team Size: 1220 Members

The Opportunity:

As the Head of Prospecting & Distribution Platforms, you will lead the technology and digital agenda for the groups omnichannel distribution stack. This is a critical leadership role responsible for owning the end-to-end application ecosystem, driving an AI-led transformation, and managing a robust SaaS portfolio. You will act as the single point of ownership for the "single pane of glass" platform that empowers distributors across all group entities.

Key Responsibilities

1. Platform Strategy & Roadmap

Visionary Leadership: Define and execute the omnichannel distribution vision spanning onboarding, sales enablement, and performance management.

End-to-End Ownership: Manage the B2D (Business to Distributor) platform roadmap, including the product, underlying architecture, and the surrounding SaaS ecosystem.

Architectural Governance: Champion platform architecture decisions, balancing seamless distributor journeys with technical scalability and trade-offs.

2. Adoption & Outcome Accountability

Metric-Driven Growth: Sustain and grow adoption through rigorous tracking of DAU/MAU, feature-level usage analytics, and stickiness ratios.

Optimization: Conduct monthly reviews on drop-off points and low-usage cohorts; own the action plan to close gaps.

Feedback Loops: Translate field signals into product decisions to ensure the platform solves real-world distributor challenges.

3. SaaS Vendor Governance

Strategic Oversight: Own outcome-linked SLAs across a diverse portfolio (Vymo, LeadSquared, Ubona, Salesforce, etc.).

Vendor Rigor: Drive performance accountability, penalty enforcement, and CR discipline.

Portfolio Rationalization: Progressively consolidate the SaaS stack to eliminate duplication and maximize ROI.

4. AI & Intelligent Automation

Innovation: Embed AI natively into prospecting and distribution workflows to drive efficiency.

Collaboration: Partner with the AI Center of Excellence (CoE) to industrialize agentic automation within the value stream.

Guardrails: Ensure all AI deployments comply with DPDP, IRDAI, and responsible AI frameworks.

The Profile We Are Looking For:

Core Experience:

Industry Expertise: 12+ years of experience, with a proven track record of building or scaling distribution/partner platforms within BFSI (Insurance, Banking, Wealth, or AMC).

Dual Competency: You must be comfortable acting as both the Product Owner and the Platform Owner.

Vendor Management: Extensive experience running multi-vendor SaaS portfolios with measurable business outcomes.

Leadership & Technical Skills:

Architectural Fluency: Equally capable of discussing distributor UX journeys and complex technical trade-offs.

Executive Presence: Ability to sell a long-term vision to the CEO while remaining "hands-on" enough to debug a change request with a vendor.

Agile Mindset: Experience leading persistent, outcome-accountable squads with a focus on sprint cadence and release governance.