Description: My Client is Asia's first and the world's fastest stock exchange. Its is a diversified financial services company, a market leader in its various businesses.

Job Title: Lead - Facilities, Premises, Security & Estate Management

Location: Mumbai, India

Job Summary: Seeking a highly experienced and dedicated Facility Lead to oversee Facilities & Estate Management function, covering space planning & development, premises administration, tenant & estate management, security, and workplace services. The ideal candidate will be a strategic leader with a professional background in project, security and maintenance management. This role requires a proactive individual who can effectively strategize project assignments, visualize realistic timelines, ensure flawless quality-oriented execution and ensure zero downtime for facilities. Besides this, the incumbent should be able to escalate issues/challenges in timely manner, coordinate effectively with various stakeholders including Government authorities, and ensure the smooth and secure functioning of our critical infrastructure. A background in Civil Engineering is highly preferred.

Key Responsibilities:

- Strategic Leadership

- Develop and implement the long-term facilities and strategy aligned with organizational growth.

- Anticipate space, security, and estate-related needs and create scalable solutions for business expansion.

- Guide site selection, master planning, and workplace design standards (ergonomics, employee experience, aesthetics).

- Drive sustainability, innovation, and digitization in facilities management.

- Provide thought leadership on optimizing cost and improving efficiency.

Project Management:

- Strategize and visualize project assignments with feedback from Management stakeholders.

- Lead and manage facility-related projects from conception to completion, ensuring adherence to timelines, budgets, and quality standards.

- Coordinate with internal departments, contractors, and vendors for project execution.

- Govern large-scale development and fit-out projects, ensuring timely, cost-efficient, and compliant execution.

- Develop project scopes, specifications, and tender documents.

- Monitor project progress, identify potential risks, and implement mitigation strategies.

Stakeholder Coordination & Issue Escalation:

- Demonstrated ability to effectively identify, analyze, and escalate critical issues to senior management and relevant stakeholders.

- Proactively coordinate with government authorities (e.g., fire department, police, municipal corporations, regulatory bodies) for approvals, compliance, and resolution of facility-related matters.

- Build and maintain strong working relationships with internal teams, vendors, tenants and external agencies.

Maintenance Management:

- Oversee the planned preventative maintenance (PPM) and reactive maintenance of all building systems, including HVAC, electrical, plumbing, fire safety, and structural elements.

- Develop and implement maintenance schedules and procedures to ensure optimal facility performance and longevity.

- Manage relationships with external maintenance contractors and service providers, ensuring service level agreements (SLAs) are met.

- Implement energy efficiency initiatives and sustainable facility practices.

- Maintain accurate records of maintenance activities and expenditures.

Security & Risk Management:

- Develop, implement, and enforce comprehensive security protocols and procedures

- Oversee the deployment and maintenance of security systems (CCTV, access control, alarm systems, etc.).

- Conduct regular security audits and risk assessments, implementing corrective actions as needed.

- Liaise closely with internal security teams, external security agencies, and law enforcement.

- Monitor emerging threats and recommend proactive interventions

- Develop and manage emergency response plans and business continuity protocols.

Estate & Tenant Management:

- Define policies and lay guidelines (Dos & Donts) for tenants to ensure safety, compliance, and harmony.

- Oversee correct billing of rental and timely collection.

- Act as the policy-level authority for tenancy agreements, renewals, and lease governance.

- Supervise handling of legal cases/disputes, ensuring alignment with the companys legal Dept.

Governance & Oversight:

- Set policies, SOPs, and control frameworks to ensure effective operations.

- Review MIS, dashboards, and compliance reports to monitor performance.

- Escalate and address strategic issues with senior leadership/board when required.

Qualifications:

- Bachelors degree in civil engineering is highly preferred. Other relevant engineering disciplines or a strong proven track record in facility management will also be considered.

- Minimum of 18+ years of progressive experience in facility management, with a significant portion in a leadership role within a large-scale or critical infrastructure environment.

- Proven experience in Security Management is essential.

- Strong background in Project Management, with demonstrated success in managing complex facility projects.

- Expertise in Maintenance Management, including both preventative and reactive maintenance strategies.

- Demonstrated ability to effectively escalate issues and coordinate with government authorities.

- Excellent leadership, communication, and interpersonal skills.

- Strong problem-solving and decision-making abilities.

- Proficiency in facility management software and MS Office Suite.

- Knowledge of relevant building codes, safety regulations, and environmental standards

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