We are looking to hire a self-directed leader with a growth mindset and hunger to take ownership for our client who is pioneering the learning space!! Role: Head Product Support Experience: 8 to 15 years Education: MBA from Tier-1 / 2 business school. Technical undergraduate background would be a plus. Responsibilities - This is a hands-on technical management role where you'll need to work with solving customer issues while rapidly growing the support organization. - Recruit, train, develop and lead a growing team of Support professionals. - Driving strategic initiatives for product Support team - Design, Implement, Monitor and Execute special projects with respect to Customer Support . - Assist and communicate with Team Heads in decision-making, program management, and initiative implementation. - Ensure customer feedback is communicated internally to enable ongoing improvement of products and services - Provide data and reporting of KPI's and trends to management in ad-hoc, weekly, monthly reports and as needed. - Improve current processes and develop procedures for optimized efficiency and productivity - Setting up dashboards in tracking the support team performance like AHT / ATT / time taking to solve a ticket etc.. - Analyse to deliver actionable insights and define key programs - Work closely with Founders on special projects - strategize, execute and run it to success and then think on scaling it. If this describes you and if you have experience working in LMS/SAAS/HRMS, then we'd like to talk to you!

Any Location

Head - Product Support - LMS/SaaS/HRMS 

Job Description for Head - Product Support - LMS/SaaS/HRMS  in The Growth Partners (TGP) in  Any Location for (8-15) years of experience. Apply Now!