Role Overview:

- The Head of Process & IT Enablement will serve as the strategic bridge between operational excellence and technological innovation. In this leadership capacity, you will oversee the end-to-end transformation of business workflows, ensuring that our digital infrastructure not only supports but accelerates our growth objectives.

- You will work closely with C-suite executives, cross-functional department heads, and external technology partners to architect scalable solutions that streamline internal efficiencies. By championing a culture of continuous improvement and digital adoption, you will directly impact the organization's bottom line, enhance user productivity, and ensure our systems remain agile in a competitive Mumbai market. This role is pivotal in defining the roadmap for our future-ready enterprise architecture.

Key Responsibilities:

- Design and implement robust business processes that eliminate operational bottlenecks, ensuring seamless cross-departmental collaboration and improved service delivery for our internal stakeholders.

- Lead the selection, deployment, and integration of enterprise-grade IT systems, aligning technology investments with long-term business goals to maximize ROI and operational uptime.

- Drive digital transformation initiatives by identifying manual workflows ripe for automation, thereby reducing human error and increasing the speed of business decision-making.

- Establish governance frameworks and performance metrics to monitor system health and process compliance, providing leadership with actionable insights for strategic planning.

- Mentor and manage a high-performing team of process analysts and IT specialists, fostering a culture of innovation and technical excellence to support the company's scaling efforts.

Required Skillset:

- Demonstrated ability to architect complex business process re-engineering projects, translating high-level organizational challenges into actionable, technology-driven solutions.

- Proven expertise in managing large-scale IT implementations, including ERP, CRM, or cloud-based infrastructure, with a deep understanding of how these systems integrate within a fast-paced corporate environment.

- Exceptional stakeholder management and communication skills, with the ability to influence senior leadership and build consensus across diverse technical and non-technical teams.

- Strong analytical mindset, capable of leveraging data-driven insights to optimize operational workflows and justify technology expenditures.

- A postgraduate degree in Management or Engineering from a premier institute, complemented by 10 to 15 years of experience in process consulting or IT leadership roles.

- High degree of adaptability to a hybrid work environment, maintaining strong team cohesion and project momentum while operating out of our Mumbai headquarters.