Head - Private Clients & Personal Styling

Description: Job Description: Head of Private Clients & Personal Styling

Location: Bangalore (Hybrid / Client-facing)

Experience: 5-9 Years

Domain: Luxury Hospitality / Private Banking / High-End Fashion Retail

Role Overview:

We are looking for a sophisticated Head of Private Clients to lead our VIP segment. This is not a standard customer service role; it is about building a "Private Club" experience. You will manage a portfolio of Ultra-High-Net-Worth Individuals (UHNIs), celebrities, and top-tier fashion collectors, providing them with bespoke shopping experiences and exclusive access.

Key Responsibilities:

- Portfolio Management: Build and nurture relationships with the top 1% of our customer base (HNIs/UHNIs).

- Personal Styling Services: Lead a team of personal stylists who provide curated lookbooks and "Home-trial" services for luxury collections.

- Exclusive Access: Organize "By-Invitation-Only" events, private trunk shows, and early access to limited-edition global drops (e.g., Herm- s, Rolex, or Limited Collabs).

- Retention & Growth: Drive "Share of Wallet" by understanding the lifestyle and preferences of VIP clients. Ensure zero churn in the high-value segment.

- White-Glove Concierge: Oversee a dedicated concierge desk that handles special requestsfrom sourcing a rare watch globally to arranging "Gifting" for high-profile weddings.

- CRM & Analytics: Use luxury-focused CRM data to predict client milestones (birthdays, anniversaries) and proactively suggest high-value purchases.

Required Skills & Qualifications:

- Experience: 5+ years in managing HNI/UHNI clients. Background in Luxury Hotels (Concierge), Private Banking (Wealth Management), or Luxury Retail is mandatory.

- Presence: Exceptional grooming, etiquette, and social graces. You must be comfortable interacting with the "Who's Who" of the country.

- Product Knowledge: Deep understanding of luxury heritage, "It" bags, haute couture, and investment-grade watches.

- Communication: Master of sophisticated conversation. Ability to build rapport without being "pushy."

- Education: MBA or a specialized degree in Luxury Management from a global institute (e.g., SDA Bocconi, ESSEC, or Glion).