Role Summary and Purpose

Responsible for leading the pricing, network development and day-to-day operations of the global freight forwarding / shipping function in the BEO in order to support smooth functioning of GFF front-end operation at various locations / branches.

Key Responsible Areas / Accountabilities (KRA)

Pricing & Vendor Management

- Develop and implement pricing strategies for Air, Sea, Land, and Courier services to ensure competitive and profitable rates.

- Collaborate with international vendors to negotiate competitive rates and ensure seamless service delivery.

- Monitor market trends, competitor pricing, and industry developments to adjust pricing strategies accordingly.

- Ensure accurate and timely submission of quotes to clients and internal stakeholders.

- Weekly pricing meetings to analyse the team performance and evaluate client / vendors support.

- Maintain all import / export tariff with ready reference rate sheet with validity.

Team Management & Operations

- Lead and manage the day-to-day activities of the pricing and operations team at BEO.

- Monitor incoming emails, ensuring prompt responses and proactive issue resolution.

- Ensure proper delegation of tasks, workload management, and drive team performance by setting clear goals, tracking progress, and providing guidance.

- Implement all organizational policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner in the function.

Client Services, Account Management & Sales Support

- Manage ongoing shipments, providing proactive updates and resolving issues as they arise.

- Support the onboarding of new key accounts, ensuring seamless integration and efficient handling.

- Collaborate closely with the sales team to develop customized pricing strategies that aid in converting new accounts (LOCAL & NETWORK)

- Provide data-driven insights, market analysis, and innovative solutions to support sales growth.

- Verify the pricing report to analyse the win/loose opportunities.

- Perform other related tasks as required by immediate superior.

Interaction/Job Dimension/Financials etc.

Negotiation and liaising with local and international vendors. Constant communication with internal and externa teams, including other branches.

Work environment: Mostly office based with occasional cross-border travel, as required.

Physical demand: Normal physical demand.

Challenges: Be available to pricing / internal and external queries 24X7 and problem-solving capacity with a customer-first approach.

Qualifications/Experiences/Competencies etc.

Academic / Professional Qualification

- Graduate/Post Graduate in Business Management / Commerce.

Job Experience

- 5 - 6 Years Global Freight Forwarding experience including 2-3 years in a supervisory role.

- Experience in sales.

Behavioral Competencies

- Integrity / Honest / Ethical Behavior

- Responsibility / Reliability

- Customer Focus

- Negotiation skills.

Technical Competencies

- Knowledge in technical terms and systems related to multimode cargo / logistics.

- Strong presence & support in Air, Sea, Land, and Courier pricing.

Language Skills

- English & Hindi communication.

- Written communication.