- Support Pre-Sales (Insurance BPS) with strong Insurance domain expertise across Business Operations with overall experience in Insurance BPS industry of 15-17 Years. Sound knowledge of BPO back office and/or Contact Centers functioning and experience in Innovation and Solution Design/Development.

- Candidates will handle medium to large deals, assess the specs, propose solutioning, and create transformation led proposals. Collaborate closely with Pre-Sales teams and Domain Centre of Excellence (CoE) to design optimal, transformative business solutions and proposals.

Roles and Responsibilities :

- Lead technology-driven solution development, including conceptualization, structuring, costing, pricing, proposal development, and presentation, while computing clear business outcomes specific to Property, Casualty, and Niche (PNC) Insurance operations.

- Prepare high-quality RFP responses and presentations independently for Insurance BPS engagements covering Policy Administration, Claims Processing, Underwriting Support, and Reinsurance Operations.

- Independently manage and own end-to-end project and proposal timelines across Insurance BPS deals.

- Identify and evaluate the use of new tools and emerging technologies both internal and external to the organization, with specific relevance to InsurTech, Claims Automation, AI-led Underwriting, and Fraud Detection solutions.

- Conceptualize transformation solutions that integrate all aspects of organizational capability to address existing or prospective Insurance carrier, MGAs, and Broking client business objectives and deliver measurable value.

- Build solutions that showcase COMPANY's capabilities and demonstrate how they meet or exceed client expectations across PNC Insurance lines including Commercial Lines, Personal Lines, Specialty, and Surplus Lines.

- Develop comprehensive and compelling solution narratives, including written responses, presentations, sales pitches, and supporting collaterals tailored to Insurance CXO and Operations stakeholders.

- Develop end-to-end, multi-year transformation roadmaps aligned to client Insurance business and operating model evolution, including digital distribution, straight-through processing, and regulatory compliance journeys.

- Actively participate in client interactions and collaborate with Operations and Delivery teams throughout the sales and assessment lifecycle, providing inputs for internal reviews and external documentation related to Insurance process towers.

- Lead solution review sessions and actively participate in governance and approval forums for Insurance BPS pursuits.

- Proactively review solutions and drive alignment with Pre-Sales teams, CoE teams, and senior stakeholders on proposed approaches relevant to the PNC Insurance landscape.

- Bring strong market and industry intelligence on Insurance industry trends including evolving carrier operating models, regulatory changes (Lloyd's, NAIC, FCA), climate risk impacts on PNC portfolios, and InsurTech disruption - and confidently articulate the external market landscape to position positively.

- Advise and recommend solution strategies, working closely with onshore sales teams in key Insurance markets including the US, UK, and Europe to ensure alignment of solutions and proposals.

- Collaborate with CoE teams to prepare conceptual solution demos for RFPs and participate in client presentations and visits with Insurance carriers, reinsurers, and broking clients.

- Drive value realization by defining ROI, TCO, and benefits-tracking models for proposed Insurance BPS solutions - including metrics such as claims cycle time reduction, loss ratio improvement, and policy processing cost per unit.

- Create and contribute to reusable solution assets, accelerators, Points of View (POVs), and thought leadership artifacts specific to PNC Insurance operations and transformation.

- Mentor and guide junior presales team members and review solution quality across Insurance BPS proposals.

Knowledge and Skills Requirements :

- Strong experience in the PNC Insurance BPS domain - covering Property, Casualty, and Niche/Specialty Insurance - with excellent PowerPoint and presentation skills.

- In-depth understanding of Pre-Sales and solutioning within Insurance BPS, including deep familiarity with Claims, Policy Administration, Underwriting, Reinsurance, and Distribution process towers.

- Strong technology understanding, including AI, Generative AI, and Agentic AI applications in Insurance - such as AI-led First Notice of Loss (FNOL), automated subrogation, intelligent document processing for policy issuance, and GenAI-powered underwriting assistants.

- Working knowledge of change management and adoption frameworks for large-scale Insurance operations transformations.

- Strong storytelling and executive-level solution articulation skills, with the ability to translate complex Insurance process transformation initiatives into clear business value narratives for carrier CXOs and COOs.

- Sound knowledge of solution levers required to build winning and differentiated Insurance BPS proposals - including process re-engineering, offshoring, automation, analytics, and platform-led models.

- Exposure to commercial and pricing models relevant to Insurance BPS engagements, including FTE-based, outcome-based, gain-share, and platform-as-a-service models.

- Ability to work effectively and collaboratively in a networked, multi-stakeholder organization across Insurance underwriting, actuarial, claims, and compliance functions.

- Excellent written and verbal communication skills with the ability to engage confidently with Insurance domain SMEs, operations leaders, and C-suite stakeholders.

- Strong ability to present ideas clearly and concisely to diverse audiences including Insurance business heads, IT leadership, and procurement teams.

- Willingness to work flexible hours to support multiple geographies, particularly US, UK, European, and Australian Insurance markets.

- Ability to work in high-pressure, bid-driven environments with tight timelines and competing priorities across Insurance BPS pursuit cycles.