Head - Policy Unsecured
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Head - Policy Unsecured
Description:
Role Overview
The Head Policy (Unsecured Lending) will lead the design, implementation, and governance of credit policies and risk frameworks for all unsecured lending products, including Personal Loans, Business Loans, Consumer Loans, and Digital Lending. The role requires deep underwriting expertise, strong analytical capabilities, and experience in balancing growth with prudent risk management.
This is a critical leadership role that partners closely with Business, Product, Operations, Risk, Analytics, and Collections teams to drive high-quality portfolio growth.
Key Responsibilities
Credit Policy & Underwriting Framework
- Build and own credit policies, underwriting norms, segmentation rules, and approval grids for unsecured products.
- Design differentiated policies for salaried, self-employed, NTB, thin-file, bureau-high-risk, digital-only, and surrogates.
- Review policies periodically based on market trends, bureau insights, regulatory guidance, and portfolio performance.
Risk Strategy & Portfolio Management
- Monitor delinquency trends (DPD buckets), vintage analysis, bounce rates, roll forwards, and portfolio health KPIs.
- Take proactive corrective actions (policy tightening/relaxation, limit management, product tweaks).
- Lead root-cause analysis on credit losses and drive mitigations along with collections and analytics teams.
Digital & Automated Underwriting
- Strengthen LOS/LMS underwriting rules, credit decision engines, and automated scorecards.
- Implement alternative-data-based decisioning using bank statement analyzers, bureau APIs, income estimation tools, fraud layers, etc.
- Collaborate with product and tech teams on digital lending workflows and customer journeys.
New Product Development
- Define risk acceptance criteria for new unsecured products and partnerships.
- Evaluate co-lending/fintech tie-ups with proper risk constructs and portfolio guardrails.
- Conduct policy pilots, A/B testing, and challenger models before scaling.
Governance, Compliance & Audit
- Ensure full compliance with RBI regulations, fair-lending guidelines, and internal credit governance.
- Prepare policy documents, risk notes, board presentations, and audit responses.
- Review and approve high-value deviations within the delegation matrix.
Stakeholder Management
- Work closely with business leadership to support growth while maintaining portfolio quality.
- Partner with analytics and product teams to enable efficient customer acquisition and balanced risk.
- Conduct capability-building sessions for credit managers and partner teams.
Key Skills & Competencies
- Strong credit & underwriting knowledge in unsecured lending
- Deep expertise in bureau analysis, risk segmentation & scorecards
- Understanding of digital lending frameworks, API-based data, decision engines
- Excellent analytical & problem-solving abilities
- Strong communication, leadership & cross-functional collaboration
- Ability to manage high-growth portfolios with strong governance
Qualification
- MBA/PGDM in Finance, CA, or equivalent
- Certifications in Risk, Analytics, or Credit Management (preferred)
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