We are hiring Head - India payroll for our client based at Bangalore. Education & Experience : Bachelors / Masters degree in Human Resources or relevant field or equivalent experience of 15 to 18 years with minimum 5 year of people and delivery management experiences. Role Expectations : - Drive the India Payroll practice as per strategy and delivery expectations - Delivery of all India Payroll clients through a team of Cluster Heads and Processor/QC Teams - Be a client's key stakeholder / partner, empowering the best possible customer experience and high-quality service delivery of Managed Payroll Services for our Indian clients. - Ownership for customer focused payroll team, steering customer work, planning resourcing and availability as well as leading the customer's service delivery of our client sites across India. - Ensure that services are delivered according to SLA's; monitor, report and analyse KPI's regarding service excellence and customer satisfaction - Budgeting, forecasting, and monitoring the India Payroll practice, manpower requirements in India and other locations - Deliver efficient change management, deployment and improvements of payroll system developed internally - Proactively drive automation initiatives and transition activities including cost efficiency improvements. - Build Employee Capability initiatives and ensure team members' domain and technical competencies are up to date - Ensure Employee engagement and retention management of the Payroll Practice team members V 1.0 / Aug 2023 Responsibilities : - Apply process knowledge to eliminate manual processes and reduce overall processing time. - Produce analytics to improve overall efficiency. - End to end payroll processing as per SLA - Partner with the client HR teams & other internal customers to ensure effective processes and issue resolution - Adhere to defined service level agreements and statutory requirements, ensuring accurate payroll delivery every month. - Enable processes to complete quality checks for accuracy by establishing accuracy standards - Review delivery performance and instil a culture of continuous improvement and outstanding customer service - Ensure appropriate workload allocation, & sharing of knowledge - Seek feedback from customers and respond to any compliments, concerns, complaints - Work with the HR and Payroll Service Delivery Manager on opportunities to develop the service offer and identify/pursue additional opportunities to expand the service - Build team competency in relevant domains - Ensure retention and instill a culture of recognition and rewards for good work.

Bangalore

Head - Payroll - Consulting Firm 

Job Description for Head - Payroll - Consulting Firm  in Wellspring Consultancy in  Bangalore for (15-18) years of experience. Apply Now!