Head - Outbound Logistics - Automobile

Description:

Strategic Planning & Cost Leadership:

- Own outbound budgeting and capacity planning in line with the annual business plan.

- Drive cost optimization initiatives through network redesign, modal mix optimization (including rail dispatch), and resource efficiency.

- Lead liquidation of aged and totalloss vehicles to minimize financial exposure.

Service Excellence & Partner Governance:

- Establish, monitor, and continuously improve SLAs with 3PL and secondary transport partners, ensuring consistent service levels and timely corrective actions.

- Oversee appointment and governance of RSOs (21) and C&F agents, ensuring SLA adherence, internal guideline compliance, and statutory requirements.

- Manage secondary transportation through structured partner reviews and performance management.

Digital Transformation & Process Excellence:

- Lead digital adoption across outbound operations, including:

1. Yard Management Systems to improve yard efficiency and productivity

2. Endtoend transit visibility

3. IT enablement of claims management portals

- Drive process standardization and system-led controls to improve visibility, reliability, and decisionmaking.

Network Optimization & Capacity Enhancement:

- Identify and capitalize on business opportunities to create multiplier effects, including carrier capacity enhancement and evaluation of alternate transport solutions (e.g., flatbeds, chassis carriers).

- Continuously assess industry trends and domain insights to strengthen outbound network resilience.

Customer & Dealer Experience:

- Enhance dealer satisfaction by proactively understanding stated and unstated needs and delivering superior service outcomes.

- Act as a key stakeholder interface to resolve systemic issues impacting dealer experience

People Leadership & Culture:

- Inspire teams through rolemodeling cost leadership and operational discipline.

- Drive best practices in resource utilization and productivity initiatives (e.g., energy cost optimization, preOB driver management).