Head - Operations - QSR/Caf/Bakery

Job Description:

- Manage and support franchise/parlour operations across regions to ensure smooth business functioning and achievement of sales targets.

- Drive operational excellence through implementation and monitoring of SOPs, service standards, and process adherence.

- Build and maintain strong relationships with franchise partners to ensure business alignment and performance improvement.

- Drive expansion of new parlours/franchise outlets through coordination with internal and external stakeholders.

- Work closely with the Training department to ensure customer excellence across the country.

- Monitor sales performance, operational KPIs, customer experience metrics, and outlet profitability.

- Identify opportunities for business growth, local marketing initiatives, and digital sales enhancement.

- Ensure consistency in brand standards, product quality, hygiene, food safety and customer service across all parlours.

- Coordinate with supply chain, marketing, finance, training, and HR teams for smooth execution of operational plans.

- Drive process improvements and operational efficiencies across the franchise network.

- Take ownership of assigned regions/business verticals and contribute towards long-term business growth.

Preferred Background:

- 15-20 years of experience in franchise operations, QSR especially ice cream or café, bakery (multiple locations PAN India).

- Experience in handling large-scale outlet networks across multiple regions.

- Has had direct P/L responsibility.

- Should have served in a leadership / Head role and managed a large team.

- Exposure to sales operations, customer experience, SOPs, and business development.

- Prior experience in brands with strong retail/franchise presence will be required.

- Ability to work in a fast-paced and growth-oriented environment.