Head - Operations - Personal Care

Role Summary

An opportunity to lead Operations and Customer Service for a rapidly scaling women's menstrual care brand driving sustainable, accessible hygiene solutions nationwide. This role offers high- visibility leadership - shaping fulfilment, supply chain excellence, and operational scale for the company's next phase of growth.

Key Responsibilities

1. S&OP & Planning

- Lead the S&OP cycle and own demand forecasting.

- Align inventory, capacity, and distribution with business growth plans.

2. Warehouse Operations

- Oversee receiving, storage, pick-pack, and dispatch.

- Improve OTIF, order accuracy, and warehouse productivity.

- Implement SOPs, improve layout, and drive automation.

3. Logistics & Fulfilment

- Manage last-mile, mid-mile, and returns across D2C & marketplaces.

- Enhance SLA performance, cost efficiency, and shipment visibility.

4. Inventory Management

- Maintain optimal stock levels across central & channel warehouses.

- Lead cycle counts, audits, and reconciliation.

- Reduce ageing, expiries, and write-offs.

5. Operational Excellence

- Identify bottlenecks and drive continuous improvement.

- Deploy WMS/OMS tools, dashboards, and automation.

- Build scalable processes for high volume & rapid growth.

6. Leadership

- Lead warehouse and operations teams.

- Partner with Sales, Marketing, CX, and Finance to execute operational plans.

Qualifications

- MBA or equivalent in Supply Chain, Operations, or related disciplines

- 6-12 years in Operations, Logistics, Fulfilment, Warehousing, or S&OP.

- Consulting experience preferred (Strategy/Operations/Supply Chain).

- Background in D2C, ecommerce, FMCG, Consumer Goods, or high-growth start-ups is a plus.

Skills/Key Competencies

- First principles thinking

- Strong problem-solving & analytical ability

- Comfort with ambiguity & unstructured environments

- Process orientation & execution excellence

- Ability to drive efficiency and scale

- Strong team leadership & cross-functional collaboration