- Handling Operations, Partner onboarding, Partner Lifecycle Management, Process Management, Managing Partner experience. - Experience in handling large operations. - Metrics and process-driven, Discipline and process orientation are important. - Process owner for operations and deployment. - Data-driven and able to derive solutions from it. - Customer focus and ensuring complaints are handled well in given SLA. - Driving customer delight and ensuring that TAT is always met. - Design service operations frameworks and SLA's for the business. - Transform the existing business process into a sustainable model, with a drastic reduction in risk exposure by devised data-driven culture. - To improve the transparency of the daily process health using defined metrics, and improved the performance completion in target days which is the best benchmark in Industry. - Leading the innovations drives to remodel the existing application, to improve customer experience & increase team's productivity & effectiveness. - Leading Vendor growth with standardizing the onboarding process & building many capabilities along with improved service rate & reduced fees.

Delhi NCR

Head - Operations 

Job Description for Head - Operations  in RGF Professional in  Delhi NCR for (6-12) years of experience. Apply Now!