Head Operations NBFC Job Description: The candidate will lead and manage all operational functions of the NBFC, ensuring seamless loan processing, disbursement, customer service, collections, compliance, reporting and systems. This role will play a pivotal part in providing oversight, building operational efficiency, regulatory adherence, and customer-centric processes, while supporting the company's growth strategy and financial objectives. Key Responsibilities: Strategic Operations Management: - Develop and implement operational strategies aligned with the company's business goals. - Oversee end-to-end operations across loan origination, credit underwriting, treasury, disbursement, servicing, and collections. - Drive continuous improvement in operational processes through automation, digitization, and best practices. - Focus on Governance, define and implement policies and controls Provide Operational Oversight and Support the FSG Loan Desk: - Ensure timely and accurate loan processing in compliance with internal policies and regulatory requirements. - Streamline KYC, documentation, and disbursement processes. - Collaborate with product, risk, compliance and legal teams to standardize and optimize loan policies and streamline workflows. Monitor and Track Covenants, Disbursements and Collections: - Define and implement robust monitoring strategies for different loan portfolios - Monitor delinquency trends, NPAs, and recovery actions; coordinate with internal and external partners as needed. Manage and Oversee Treasury Operations: - Lead and manage the company's borrowing program - Manage day to day transactions disbursal, borrowals etc - Implement systems, establish and monitor processes and controls - ALM Reporting and MIS Regulatory Compliance & Risk Management: - Ensure full compliance with RBI and other regulatory authorities' guidelines. - Liaise with compliance, legal, and audit teams to ensure timely regulatory and other reporting, inspections, and audits. - Maintain documentation and processes to minimize operational and reputational risk. - Formulate appropriate MIS and reporting Technology: - Identify and evaluate systems for automating workflows and the loan book. - Work closely with vendors and internal teams to implement systems and automate processes for the loan desk. - Introduce automation tools (LOS, LMS, LAS) to improve turnaround time and reduce manual errors. - Ensure data security, system reliability, and integration of third-party APIs wherever necessary Digital Lending: - Work closely with the digital lending group to ensure seamlessness in operations at a company level - Set up appropriate customer grievance handling processes and ensure timeliness in handling grievances, escalation and reporting at an entity level Team Leadership & Stakeholder Management: - Lead a diverse team across various operations functions eg FSG operations, treasury operations etc - Foster a high-performance culture through training, mentoring, and performance management. - Coordinate with senior management, auditors, and external partners - Establish industry connections and maintain relationships with external stakeholders. Qualifications, Experience and skills: - Post graduate degree in Finance or Management (MBA) - Experience of 12-15 years in handling NBFC operations, some of which should have been in a proven senior leadership role. - Deep understanding of NBFC business, regulatory environment, and operational nuances. Proficiency in advanced excel - Strong leadership, communication, interpersonal and analytical skills. - Ability to multitask and adopt a problem-solving approach Preferred Skills: - Hands-on experience with loan origination (LOS), loan management (LMS), and treasury platforms. - Knowledge of RBI guidelines, Fair Practices Code, and regulatory reporting - Ability to manage mid-size/large teams and multiple locations, including outsourced operations.

Mumbai

Head - Operations - NBFC 

Job Description for Head - Operations - NBFC  in Virtuous Advisors and Resources Pvt. ltd. in  Mumbai for (12-15) years of experience. Apply Now!