Head - Operations - NBFC

The candidate will lead and manage all operational functions of the NBFC, ensuring seamless loan processing, disbursement, customer service, collections, compliance, reporting and systems. This role will play a pivotal part in providing oversight, building operational efficiency, regulatory adherence, and customer-centric processes, while supporting the company's growth strategy and financial objectives.

Key Responsibilities

1. Strategic Operations Management

- Develop and implement operational strategies aligned with the company's business goals.

- Oversee end-to-end operations across loan origination, credit underwriting, treasury, disbursement, servicing, and collections.

- Drive continuous improvement in operational processes through automation, digitization, and best practices.

- Focus on Governance, define and implement policies and controls

2. Provide Operational Oversight and Support the FSG Loan Desk

- Ensure timely and accurate loan processing in compliance with internal policies and regulatory requirements.

- Streamline KYC, documentation, and disbursement processes.

- Collaborate with product, risk, compliance and legal teams to standardize and optimize loan policies and streamline workflows.

3. Monitor and Track Covenants, Disbursements and Collections

- Define and implement robust monitoring strategies for different loan portfolios

- Monitor delinquency trends, NPAs, and recovery actions; coordinate with internal and external partners as needed.

4. Manage and Oversee Treasury Operations

- Lead and manage the company's borrowing program

- Manage day to day transactions disbursal, borrowals etc

- Implement systems, establish and monitor processes and controls

- ALM Reporting and MIS

5. Regulatory Compliance & Risk Management

- Ensure full compliance with RBI and other regulatory authorities' guidelines.

- Liaise with compliance, legal, and audit teams to ensure timely regulatory and other reporting, inspections, and audits.

- Maintain documentation and processes to minimize operational and reputational risk.

- Formulate appropriate MIS and reporting

6. Technology

- Identify and evaluate systems for automating workflows and the loan book.

- Work closely with vendors and internal teams to implement systems and automate processes for the loan desk.

- Introduce automation tools (LOS, LMS, LAS) to improve turnaround time and reduce manual errors.

- Ensure data security, system reliability, and integration of third-party APIs wherever necessary

7. Digital Lending

- Work closely with the digital lending group to ensure seamlessness in operations at a company level

- Set up appropriate customer grievance handling processes and ensure timeliness in handling grievances, escalation and reporting at an entity level

8. Team Leadership & Stakeholder Management

- Lead a diverse team across various operations functions eg FSG operations, treasury operations etc

- Foster a high-performance culture through training, mentoring, and performance management.

- Coordinate with senior management, auditors, and external partners

- Establish industry connections and maintain relationships with external stakeholders.

Qualifications, Experience and skills:

- Post graduate degree in Finance or Management (MBA)

- Experience of 12-15 years in handling NBFC operations, some of which should have been in a proven senior leadership role.

- Deep understanding of NBFC business, regulatory environment, and operational nuances.

- Proficiency in advanced excel

- Strong leadership, communication, interpersonal and analytical skills.

- Ability to multitask and adopt a problem-solving approach

Preferred Skills:

- Hands-on experience with loan origination (LOS), loan management (LMS), and treasury platforms.

- Knowledge of RBI guidelines, Fair Practices Code, and regulatory reporting

- Ability to manage mid-size/large teams and multiple locations, including outsourced operations.