We're Hiring: Head of Operations

Bengaluru | Full-Time | On-Site | Reports to Co-Founder

Experience: 512 years

About Our Client:

Our client is one of India's fastest-growing premium kids' essentials brands designed for kids and approved by families. They build bold, design-led lunchboxes, bottles, bags and tableware products kids love and parents trust. They've earned the trust of 2 lakh+ families across India and are scaling fast toward 500 Cr.

About the Role:

The Head of Operations owns everything that happens after goods land in the warehouse through to the customer's doorstep, and back. You'll take the handoff from Supply & Planning and own the full outbound engine: storing stock, turning orders into shipped parcels, moving inventory across the network, getting it to the door, and handling returns. As the company goes multi-region, you'll build the distribution network, choose the systems, set up new nodes, and grow the team that gets them there.

What You'll Own:

1. Warehousing & Inventory:

- Run DCs end to end inward, put-away, storage, picking, floor productivity.

- Keep inventory accuracy high, shrinkage low.

- Optimise space + storage cost; commission new DCs ahead of demand.

2. Fulfilment:

- Fast, accurate order processing across D2C and marketplaces.

- Hit dispatch & accuracy targets while controlling cost-to-serve.

- Hold marketplace SLAs (Amazon, Flipkart) and build packing standards that protect the brand.

3. Logistics (Mid-Mile & Last-Mile):

- Design mid-mile movement between mother warehouse and regional hubs.

- Manage courier/3PL stack for on-time, cost-effective delivery.

- Own returns, RTO & NDR reduce reverse-logistics cost.

4. Systems, Cost & Team:

- Choose and run the right WMS/OMS.

- Own the ops cost line; reduce shipping cost per order with data-driven dashboards.

- Hire and build the team: DC managers, inventory controllers, fulfilment leads, last-mile & returns managers.

What We're Looking For:

- 5- 12 years in ops, warehousing, fulfilment & logistics for a physical-product business (D2C, e-commerce, retail, or 3PL).

- Strong command of warehouse ops, fulfilment, and last-mile logistics across D2C + marketplaces.

- Proven track record managing 3PLs/couriers, reducing delivery cost, RTO & reverse-logistics cost.

- Experience running tight SLAs at scale (dispatch, on-time delivery, order accuracy).

- Strong WMS/OMS experience and a data-driven approach.

- A builder: you've scaled ops across regions, set up new DCs/hubs, and led large multi-site teams.

- Comfortable owning both cost and service hands-on when needed, strategic when it counts.

Why This Role Matters:

Once Planning gets the right stock in the building, this role gets it to the customer fast, accurately, and affordably and brings it back smoothly when needed. This is the opportunity to build our client's entire distribution engine, and the team behind it, on the way to 500 Cr.