Head - Operations - Insurance & Wellness
Posted 2 weeks ago
Posted 2 weeks ago
4
37+ Reviews
Head - Operations - Insurance & Wellness
Description: We are looking for a Head of Operations who can design scalable systems, solve complex problems, and lead high-performing teams, while deeply understanding insurance operations
1. Operations Systems & Process Design:
Design simple, scalable SOPs across:
- Claims
- Endorsements
- Support
- Wellness operations
- Identify bottlenecks and redesign workflows for speed, quality, and predictability
- Reduce dependency on individuals and create institution-level reliability
2. Data, MIS & Decision Infrastructure:
- Own the single source of truth for ops metrics
Define and track:
- TAT buckets
- Aging & backlog
- Root-cause categories
- Build and maintain dashboards (Metabase or similar) with assistance from analysts
- Use SQL / AI tools to analyze trends and drive decisions
3. Tech Enablement & Automation:
- Translate operational pain points into clear Business Requirement Documents (BRDs)
- Partner with Product & Engineering to build or buy the right solutions
- Ensure tools are actually adopted and deliver measurable outcomes
4. People Leadership & Capability Building:
Lead and develop:
- Head of Claims
- Endorsements & Ops Managers
- Business Analysts
- Coach teams on structured problem solving and prioritisation
- Build a culture of ownership, empathy, and continuous improvement
5. Insurer, TPA & Wellness Partner Management:
- Act as the senior escalation point for complex and high-impact cases
- Deeply understand policy wordings, rejection patterns, and grey areas
- Codify insurer behaviors and best escalation practices into repeatable playbooks
Didn’t find the job appropriate? Report this Job
Similar jobs that you might be interested in
