Head - Operations - Insurance

Primary Location - Vidyavihar

Reports To - Director

Direct Reports - 4

Key Accountabilities:

Operational Leadership:

- Oversee daily operations, including underwriting, policy issuance, customer service, and claims management.

- Develop and implement operational strategies to enhance efficiency, scalability, and customer experience.

- Establish and monitor key performance indicators (KPIs) to ensure operational excellence.

New Product Development and Launch:

- Collaborate with product development, actuarial, and marketing teams to design and implement innovative insurance products.

- Ensure seamless integration of new products into existing operational workflows.

- Develop go-to-market strategies and operational plans for successful product launches.

- Stay updated on market trends and customer needs to identify opportunities for product diversification.

Underwriting Excellence:

- Lead underwriting operations to ensure risk assessment aligns with the company policies and profitability goals.

- Develop and implement underwriting guidelines, policies, and workflows.

- Monitor underwriting quality and ensure compliance with regulatory standards.

- Leverage data analytics to refine underwriting practices and improve risk assessment models.

Process Improvement and Technology Adoption:

- Drive process optimization initiatives across underwriting, policy administration, and claims to reduce costs and improve turnaround times.

- Lead automation and digital transformation projects to enhance operational efficiency and accuracy.

- Partner with IT teams to ensure operational systems meet business needs and regulatory requirements.

Team Leadership and Development:

- Build and lead a high-performing operations team, ensuring continuous learning and development.

- Foster a culture of innovation, collaboration, and customer-centricity.

- Establish succession planning and talent management strategies.

Regulatory Compliance and Risk Management:

- Ensure compliance with all regulatory requirements related to underwriting and operational processes.

- Identify operational risks and implement mitigation strategies.

- Serve as a key point of contact for audits and regulatory inquiries.

- Customer - Liaising with branches, Insurers and Assistance Companies.

- Communication - Email and phone communication

- Technical Capability - MS Office, Basic email and Internet

Experience:

- 12+ years of experience in insurance operations, underwriting, or product management, with a minimum of 5 years in a leadership role.

- Proven experience in developing and launching new insurance products.

- Deep understanding of underwriting principles and regulatory frameworks.

Skills:

- Strong leadership and people management abilities.

- Expertise in operational process design and improvement.

- Analytical mindset with proficiency in data-driven decision-making.

- Excellent communication and stakeholder management skills.

- Proficiency in insurance software and digital tools.

Qualification:

- Bachelor's degree in Business Administration, Insurance, Actuarial Science, or a related field (MBA preferred).

Competencies:

- Results Orientation

- Strategic and innovative thinking

- Results-driven and customer-focused approach

- Strong ethical and compliance orientation

- Adaptability to industry trends and market dynamics

- Customer Focus

- Collaboration and Teamwork

- Technical Capability

- Insurance background required.

- Personal effectiveness and accountability

- Quick assistance.

- Service Deliver