Primary Location - Vidyavihar Reports To - Director Direct Reports - 4 Key Accountabilities: Operational Leadership: - Oversee daily operations, including underwriting, policy issuance, customer service, and claims management. - Develop and implement operational strategies to enhance efficiency, scalability, and customer experience. - Establish and monitor key performance indicators (KPIs) to ensure operational excellence. New Product Development and Launch: - Collaborate with product development, actuarial, and marketing teams to design and implement innovative insurance products. - Ensure seamless integration of new products into existing operational workflows. - Develop go-to-market strategies and operational plans for successful product launches. - Stay updated on market trends and customer needs to identify opportunities for product diversification. Underwriting Excellence: - Lead underwriting operations to ensure risk assessment aligns with the company policies and profitability goals. - Develop and implement underwriting guidelines, policies, and workflows. - Monitor underwriting quality and ensure compliance with regulatory standards. - Leverage data analytics to refine underwriting practices and improve risk assessment models. Process Improvement and Technology Adoption: - Drive process optimization initiatives across underwriting, policy administration, and claims to reduce costs and improve turnaround times. - Lead automation and digital transformation projects to enhance operational efficiency and accuracy. - Partner with IT teams to ensure operational systems meet business needs and regulatory requirements. Team Leadership and Development: - Build and lead a high-performing operations team, ensuring continuous learning and development. - Foster a culture of innovation, collaboration, and customer-centricity. - Establish succession planning and talent management strategies. Regulatory Compliance and Risk Management: - Ensure compliance with all regulatory requirements related to underwriting and operational processes. - Identify operational risks and implement mitigation strategies. - Serve as a key point of contact for audits and regulatory inquiries. - Customer - Liaising with branches, Insurers and Assistance Companies. - Communication - Email and phone communication - Technical Capability - MS Office, Basic email and Internet Experience: - 12+ years of experience in insurance operations, underwriting, or product management, with a minimum of 5 years in a leadership role. - Proven experience in developing and launching new insurance products. - Deep understanding of underwriting principles and regulatory frameworks. Skills: - Strong leadership and people management abilities. - Expertise in operational process design and improvement. - Analytical mindset with proficiency in data-driven decision-making. - Excellent communication and stakeholder management skills. - Proficiency in insurance software and digital tools. Qualification: - Bachelor's degree in Business Administration, Insurance, Actuarial Science, or a related field (MBA preferred). Competencies: - Results Orientation - Strategic and innovative thinking - Results-driven and customer-focused approach - Strong ethical and compliance orientation - Adaptability to industry trends and market dynamics - Customer Focus - Collaboration and Teamwork - Technical Capability - Insurance background required. - Personal effectiveness and accountability - Quick assistance. - Service Deliver

Mumbai

Head - Operations - Insurance 

Job Description for Head - Operations - Insurance  in HR Yaar in  Mumbai for (12-20) years of experience. Apply Now!