Description:
AVP Head of India Operations (equivalent to VP in other orgs)
Location: Mumbai
Work Mode: In Office
Position Overview:
The AVP - Head of India Operations will lead and manage the end-to-end operations of the India business, driving operational excellence, scalability, compliance, and growth. This role will work closely with senior leadership to ensure high-quality service delivery, strong governance, and alignment with strategic objectives.
Hierarchy Note:
VP roles in traditional Indian insurance companies align to the AVP level in our organization. We are therefore targeting VP-level candidates who will join as AVP Head of India Operations.
Key Responsibilities:
- Oversee day-to-day India operations and ensure consistent delivery against KPIs and SLAs
- Lead, mentor, and develop senior operations leaders and teams
- Translate business strategy into effective operational execution
- Drive process efficiency, transformation, and continuous improvement
- Ensure compliance with IRDAI and other regulatory requirements
- Own operational risk management, audits, and internal controls
- Lead technology adoption and automation initiatives
- Manage budgets, cost optimization, and financial performance
Requirements & Qualifications:
- Bachelors degree in Business, Finance, or related field; MBA preferred
- Insurance certifications (e.g., IRDAI) are an advantage
- 15+ years of operations experience, with 5+ years in senior leadership roles
- Strong experience in insurance or financial services operations
- Proven ability to scale operations in a fast-paced, customer-focused environment
- Deep understanding of Indian insurance regulations and market dynamics
- Excellent leadership, stakeholder management, and decision-making skills
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