Head - Operations - Hospitality

Role: Head Operations (Hospitality)

Reporting To: Founders and Leadership Team

Team Size: Small team of direct reports across Central Operations, Ground Operations, Facilities Management, and related functions

Key Responsibilities:

- Lead end-to-end operations across a rapidly expanding hospitality portfolio with properties across multiple locations.

- Design and implement scalable SOPs, operational frameworks, and quality standards to ensure a consistent guest experience.

- Drive operational excellence by enhancing service delivery, guest satisfaction, and property performance.

- Oversee Central Operations, Ground Operations, Facilities Management, and Account Management functions.

- Build scalable processes to support business growth while maintaining operational consistency across regions.

- Partner with the leadership team on strategic initiatives, organizational design, and cost optimization.

- Lead, mentor, and develop a geographically distributed operations team, fostering a high-performance culture.

- Collaborate with regional teams to ensure seamless execution across key markets.

- Monitor operational KPIs, service quality, compliance, and continuous improvement initiatives.

Preferred Candidate:

- 10+ years of experience in hospitality operations, with exposure to high-growth or entrepreneurial environments.

- Strong experience in hotel operations, rooms operations, property operations, or guest experience.

- Proven leadership, stakeholder management, and team management capabilities.

- Comfortable operating in a fast-paced, scaling organization.

- Willingness to travel extensively across locations as required.