Head - Operations - Banking & Capital Markets

Core Responsibilities

- Own global BCM domain operations strategy, execution, P&L performance, and margin expansion.

- Lead end-to-end delivery across global centers, ensuring SLA adherence, quality, risk governance, and client confidence.

- Partner with IMUs and client CXOs to convert delivery excellence into growth, expansion, advocacy, and long-term strategic partnerships.

- Drive AI, analytics, automation, and platform-led transformation across operations with clear ROI and adoption metrics. Leadership Expectations

- Build a high-performance, inclusive, and digitally fluent leadership team across geographies.

- Champion operating model simplification, cross-functional collaboration, and scalable governance.

- Represent operations in executive forums with crisp business health, risk, investment, and transformation narratives.

- Shape differentiated BCM capabilities, including domain-specific AI solutions and proprietary delivery frameworks.

Leadership Expectations :

- Build a high-performance, inclusive, and digitally fluent leadership team across geographies.

- Champion operating model simplification, cross-functional collaboration, and scalable governance.

- Represent operations in executive forums with crisp business health, risk, investment, and transformation narratives.

- Shape differentiated BCM capabilities, including domain-specific AI solutions and proprietary delivery frameworks.