Head - Operations

Description: Were looking for a high-agility Operations Head to lead and scale the full backend for HIRA, our fast-growing clean fragrance brand. Youll manage sourcing to fulfilment across procurement, supply chain, warehousing, logistics, and delivery to ensure seamless execution, optimised costs, and consistent customer delight.

RESPONSIBILITIES:

Sourcing & Procurement:

- Ensure timely procurement aligned to quality, cost, and scale needs.

Supply Chain Management:

- Plan and manage end-to-end supply chain processes from production scheduling to last-mile delivery with complete visibility and cost efficiency.

Warehousing & Inventory Management:

- Set up and manage warehouse operations with accurate inventory tracking, replenishment planning, and loss prevention. Monitor ageing and liquidation across channels.

Distribution & Logistics:

- Ensure smooth order flow, packaging standards, and post-order experience across formats. Build systems to automate and track fulfilment performance.

Operations Systems & Reporting:

- Create and maintain dashboards for margin tracking, stock coverage, operational KPIs, and partner performance.

Cross-functional Alignment:

- Collaborate with Finance, Brand, and Growth to plan demand, control costs, and support business momentum with real-time execution.

WHAT WERE LOOKING FOR:

Relevant Experience:

- 6-10 years of experience in consumer brand operations, particularly in beauty, FMCG, or D2C sectors.

- Your expertise will be instrumental in navigating and scaling our backend operations.

Proven Skills in Sourcing and Procurement:

- Demonstrated experience in managing sourcing, procurement, and contract manufacturing is essential. The ideal candidate will have a history of building strong vendor relationships and ensuring quality and cost-effectiveness.

Inventory and Logistics Expertise:

- A deep understanding of inventory systems, warehousing workflows, and logistics SLAs is crucial. You should be adept at optimising these processes to enhance efficiency and effectiveness.

Operational Excellence:

- An obsession with operational hygiene, process discipline, and speed is necessary. We value candidates who maintain high standards and consistently seek improvements in operational processes.

Data-Driven Approach:

- A data-driven mindset is a must, with the ability to execute hands-on and manage vendors effectively. You should be comfortable with using data to make informed decisions that drive operational success.

Cultural Fit:

- We are looking for a candidate with a founder-mindset who is a proactive problem solver and thrives in a fast-paced environment. There is no room for inertia, and we seek someone who embraces challenges with enthusiasm.