Description:

Key Responsibilities:

1. Supply Chain Management:

- Oversee end-to-end supply chain operations including procurement, inventory, logistics, and vendor management.

- Ensure timely availability of batteries, components, and spare parts to support sales and service operations.

- Optimize supply chain costs through vendor negotiations, demand forecasting, and inventory planning.

- Manage OEMs and suppliers to maintain product quality and reliability.

- Implement digital tools for supply chain visibility, tracking, and analytics.

2. Operations Management:

- Lead day-to-day operational activities for battery sales, deployment, and retrieval.

- Optimize resource allocation and process flow to enhance efficiency and minimize downtime.

- Align operational goals with overall business objectives.

- Drive process automation and data-led decision-making for scalability and transparency.

3. Service and Customer Experience:

- Ensure high service quality and customer satisfaction across all operational touchpoints.

- Establish preventive and corrective maintenance systems for batteries and equipment.

- Monitor service-level KPIs (TAT, uptime, resolution rate) and coordinate with technical teams for reliability.

4. Sales Monitoring and Reporting:

- Track and analyze sales performance across channels and geographies.

- Align supply and operations with sales demand to support business development.

- Prepare analytical dashboards and performance reports for management review.

5. Credit & Financial Oversight:

- Assess customer creditworthiness and support decisions on credit limits and payment terms.

- Monitor collections, overdue accounts, and credit exposure to mitigate financial risk.

- Collaborate with finance and risk teams to strengthen credit control frameworks.

6. Strategy, Data Analytics & SOP Implementation:

- Drive strategic initiatives to improve operational excellence and business growth.

- Use data analytics to identify trends, bottlenecks, and improvement opportunities.

- Design and implement SOPs across supply chain, operations, and service functions for standardization and compliance.

7. Technology Enablement:

- Work with tech/product teams to digitize operations, logistics, and service monitoring.

- Leverage IoT, ERP, and analytics platforms for performance tracking and predictive maintenance.

- Promote a technology-first culture across operational teams.

Key Requirements:

- Graduate/Postgraduate in Engineering, Operations, Supply Chain, or Business Management; MBA preferred.

- 5-10 years of experience in Supply Chain / Operations / Service Management, ideally in EV, Battery, Leasing, Renewable Energy, or Automotive sectors.

- Strong analytical, leadership, and process optimization skills.

- Exposure to digital tools and automation for operational efficiency.